IOS Ventura and Premiere Elements

[lisbeth elenat52189032]

I was stupid enough to update my IOS a while ago. I have many Premier Elements projects and also finished projects, and now I am unable to open any of my files. It's about time Adobe fix this problem asap, or I consider a refund for a useless product. Thank you 😒

[Steve Grisetti]

I highly recommend you ask for your refund. Adobe will not update the product to work with the new operating system until its next generation, assuming that's coming.

[lisbeth elenat52189032]

Thank you for your respond. It wasn't a lot of money, but it is extremely enoying that Adobe treats their customers like this.

[John T Smith · Accepted solution]

Which version of Premiere Elements do you have?

If you do not have the current 2023 version you need to blame Apple for not including backward compatibility in the newer version of their operating system

[lisbeth elenat52189032]

I have versions 16 and 17. 

[lisbeth elenat52189032]

I believe by fixing older versions, Adobe will sell less of the last version. It all comes down to :money_bag: 

[John T Smith]

Very simple example... a company sold version A and then B and now C

C supports the current operating system on a computer

A and B are not compatible with the current operating system

I do not know of ANY company that goes back to modify A or B

This is NOT the fault of the company selling programs, but it IS the fault of the operating system company making changes and not maintaining backward compatibility

Apple is at fault here, not Adobe

To use an old program you need to keep using an old operating system