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Loading Premiere Elements 15 to a new PC; can't find last 4 digits of serial number

New Here ,
Jan 03, 2020 Jan 03, 2020

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Greetings:

 

My old PC died recently and I have been transferring programs to a new one.  I have been trying to reload PE 15 from the CDR but am expereincg a hangup where the disc asks for the serial number.    I input the 20 digits above the bar code on the box, but it's 4 digits short.   I've looked for the CDR sleeves but the one for the PC disc is missing; the Mac disc cover on has no relevant info either.

 

How do get the last 4 numbers, please?

 

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Community Expert ,
Jan 03, 2020 Jan 03, 2020

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New Here ,
Jan 03, 2020 Jan 03, 2020

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Thanks for the response, but I'd read through everything on the link you provided before I posted to the forum.    That is why I posted.

 
As I said in my post, there is no inner DVD sleeve for the PC disk with the last 4 of the serial number.    
 
I've attached photos of the product box; you should be able to see the first 20 digits of the SN.  I tried peeling off the genuine Adobe sticker to its right, but that did not yield the last 4.
 
How do I get those numbers without the sleeve? Who at Adobe do I address this to and how can I reach them, please?
 
Thanks,
 
Nick CostaIMG_0182.jpgIMG_0183.jpg

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Community Expert ,
Jan 03, 2020 Jan 03, 2020

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At the bottom of the page is NOT your serial number.

You need the dvd sleeve.

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New Here ,
Jan 03, 2020 Jan 03, 2020

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You're referring to the 20 digits above the scanner code?

 

If you're corrrect, how do I determine the correct serial number?

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Community Expert ,
Jan 03, 2020 Jan 03, 2020

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You need the dvd sleeve.

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Community Expert ,
Jan 03, 2020 Jan 03, 2020

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Did you register it with Adobe when you purchased it?

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New Here ,
Jan 03, 2020 Jan 03, 2020

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To Ann: as I sawd above, I don't have the DVD sleeve.

To Bob:  Good question.    I'll check.

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Community Expert ,
Jan 03, 2020 Jan 03, 2020

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If you did, follow the instructions in the link I posted earlier:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

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