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Login Problem

New Here ,
Jan 05, 2021 Jan 05, 2021

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Hi,

 

I am totally new to this whole Adobe thing.

 

I bought a product version of Adobe Elements 2021 1 week ago on Amazon and have been actively using it since then. It was no test version or anything. I even used it until a few hours ago. No Elements wants to to login and use the serial number again but when I do it just asks me to login again so it locks me in this process.

 

I restarted my Laptop and removed a few things to see if that helps but it did not.

 

Is there any way to fix this quickly? Adobe seems to be one of those companies which have FAQs for a few topics but provides no support address though I would love to be wrong about that.

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New Here ,
Jan 05, 2021 Jan 05, 2021

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EDIT: Gonna try a reinstall, let's see if it works. Splendid first impression.

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Community Expert ,
Jan 05, 2021 Jan 05, 2021

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Do you have a serial number that is 6 groups of 4 numbers with no letters?

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New Here ,
Jan 05, 2021 Jan 05, 2021

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Yes, I have and it did work last week. When I bought the package on Amazon I got an Email with a Code and through the code I can look up the serial number. And whenever I put it in now it leads me back to the login. I cannot use those ridiculous FAQs for the "support" as I cannot find a chat window for a live chat, which is what I expect or an Email address so I can ask for help as really any competent company has that and I think they have it too, but I just cannot find anything.

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New Here ,
Jan 05, 2021 Jan 05, 2021

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Okay, so I am gonna try it in a different browser tomorrow. Apparently the chat box works with Firefox but not Chrome.

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Community Expert ,
Jan 05, 2021 Jan 05, 2021

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NOTE - this is a PUBLIC forum, not Adobe support... DO NOT POST A SERIAL NUMBER HERE !!!

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