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lost codes

New Here ,
Oct 05, 2021 Oct 05, 2021

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I purchased elements 21 in February of this year. I had to have my hard drive cleaned this week and I no longer have the info to re-install. Programs under the cloud reloaded fine. Other companies have helped me out to get programs back up and operating - am I out of luck with Adobe with Elements?

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Community Expert ,
Oct 05, 2021 Oct 05, 2021

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You must keep your serial number in a safe place!

Log-in to your Adobe account and click this link https://account.adobe.com/products 

 

IF you registered so your serial number is listed you may download and install

https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html?promoid=D4P81Y6G&mv=oth...

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Participant ,
Oct 05, 2021 Oct 05, 2021

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I agree with John,  Log on to your Adobe account.  It has my serial numbers going back to Photoshop in 2004! It also has every Premiere Elements serial number since verison 2.0 that I bought till now.

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New Here ,
Oct 06, 2021 Oct 06, 2021

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Thanks! I got the magic # and got things back running! Just hope I remember where my "safe place" is! Thanks again for the help!

 

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Community Expert ,
Oct 06, 2021 Oct 06, 2021

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Very easy...

When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD
-plus a text file containing your serial number if you have CS6/CS5 or Elements

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