Missing redemption code for elelents photoshop and premiere

[erik_8317]

The redempition code for Photoshop Elements and Premiere Elements, was never delivered for invoice sent  to me on 21-OKT-2024. Or I can't find it. The products are listed in my personal account, but are not usable without the code!

[Steve Grisetti]

Have you contacted Adobe Customer Care via chat?

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[erik_8317]

Thank you, Steve. I have just made my third attempt. I try again tomorrow.

[Bill Sprague]

If you have not tried it already, type in "Agent".  You may get quicker response.  

[erik_8317]

Thank you, Bill. Good advice. Yes - I have had my time with the lobotomized chat robot, learning on my time. I tried with "human", but ... I try "agent" tomorrow when this international company agent seems to have opening hours according to the last chat, if I interpreted the German right. I'm from Sweden, and in my profile I speek English:-)