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monitor panel white

New Here ,
Jul 31, 2023 Jul 31, 2023

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I have dragged a video clip into the project panel but when I try to run it the monitor screen is just white. If I click on the area I can get a single frame to show but as soon as I click the forward arrow the panel goes white again.

I am using an old version of Premiere (elements 10) but used to use this perfectly well some years ago. Now I've come back to using it I get this problem. Any suggestions please?

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User interface or workspaces

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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What is your operating system, and version?

What is your video card, and driver version?

 

I will GUESS there is a problem with your video card

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New Here ,
Aug 01, 2023 Aug 01, 2023

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Many thanks. I tried running it on my old laptop and it worked fine so, yes, I'm sure it's new technology with old software. Time I upgraded! Thanks again.

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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I agree with John that it may likely be a mismatch between old software and new a new video driver. 

 

It may also be footage from a new phone or camera is not compatible with the old program.  What is the source of the video clips? 

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