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MOV file import: distorted video

New Here ,
May 30, 2022 May 30, 2022

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Hello !

I've been trying to import a video recorded from my iPhone. I got the HVEC extension from Microsoft so I don't have error message anymore when importing in Premiere Elements or in Premiere Organizer, but my video is displayed in a weird way:

Sarah24582366kh9f_0-1653943779519.png

Any idea how to fix this please ?

Thanks a lot !

TOPICS
Error or problem , Import

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Community Expert ,
May 30, 2022 May 30, 2022

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Which version of the program are you using?

 

Also, open your MOV file in the free download MediaInfo. In MediaInfo, set View to Text and then copy the complete report on your video and paste it to this forum. This information may reveal to us what's going on.

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New Here ,
May 31, 2022 May 31, 2022

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I'm using the trial version of Premiere Elements 2022.

Here is the information of my file:

 

General
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 2.53 GiB
Duration : 15 min 56 s
Overall bit rate mode : Variable
Overall bit rate : 22.7 Mb/s
Encoded date : UTC 2022-05-15 17:17:42
Tagged date : UTC 2022-05-15 17:30:36
Writing library : Apple QuickTime
com.apple.quicktime.location.accuracy.ho : 7.177432
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone 12
com.apple.quicktime.software : 15.4.1
com.apple.quicktime.creationdate : 2022-05-12T18:31:52+0200

 

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 15 min 56 s
Bit rate : 22.5 Mb/s
Width : 2 702 pixels
Clean aperture width : 2 702 pixels
Height : 1 552 pixels
Clean aperture height : 1 552 pixels
Display aspect ratio : 16:9
Rotation : 90°
Frame rate mode : Variable
Frame rate : 59.940 (59940/1000) FPS
Minimum frame rate : 54.545 FPS
Maximum frame rate : 60.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.090
Stream size : 2.51 GiB (99%)
Title : Core Media Video
Encoded date : UTC 2022-05-15 17:17:42
Tagged date : UTC 2022-05-15 17:30:36
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

 

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 15 min 56 s
Source duration : 15 min 56 s
Bit rate mode : Variable
Bit rate : 177 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 20.2 MiB (1%)
Source stream size : 20.2 MiB (1%)
Title : Core Media Audio
Encoded date : UTC 2022-05-15 17:17:42
Tagged date : UTC 2022-05-15 17:30:36

 

Other #1
Type : meta
Duration : 15 min 56 s

 

Other #2
Type : meta
Duration : 15 min 56 s
Bit rate mode : Variable

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Community Expert ,
May 31, 2022 May 31, 2022

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There are a couple issues Premiere Elements may be struggling with. For one thing, your video is 2702x1552, a resolution Premiere Elements isn't capable of working well with. It is also a 60 fps HEVC with a 90 degree rotation and a variable frame rate.

 

There are ways to convert the video to a more standard format, but it might be easier to start at the source. As an experiment, go to your camera settings and set it to shoot a 1920x1080 video at 30 fps. Then start a new Premiere Elements project (You didn't say what your project settings were) and see if you get better results.

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Community Expert ,
May 31, 2022 May 31, 2022

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Steve writes the books and creates to tutorials and knows the subject.  You post that you are using the trial version.  Most of us have only one phone and we will typically keep it for awhile.  That creates a problem and it seems worst with Apple phones.  Apple is exceptionally good at being on the cutting edge with new models.  Until a phone is released, the specifications and features are secret.  That means that third party companies like Adobe will be left behind.   The choice for the owner of an Apple phone is to use the "most compatable" format selections or use Apple provided products, often on Apple tablets or computers.  

 

In other words, Premiere Elements is an outstanding program but may not be the best choice if you are expecting all of the iPhone features to work. 

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