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MP$ not loading

New Here ,
Jul 21, 2023 Jul 21, 2023

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I Own an Adobe premier Elements 2023, and for some reason MP4 files are not loading, i have installed the HEVC App from MS and follow the instruction by Adobe. and still not working, any ideas..?

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Community Expert ,
Jul 21, 2023 Jul 21, 2023

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There is a lot of variety inside MP4 video files.  Can you post the source of the files?  And, can you use the (free) program MediaInfo and paste the contents of the "Tree" view?  It will show the details of what your MP4 is made of. 

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New Here ,
Jul 22, 2023 Jul 22, 2023

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Same problem here. MP4 files that import and play in Premier 2020 will not open in drop 5 & 6. Here is one of the files that does not work. I do not know what any of this means.

Generated with MediaInfo

General
Complete name : C:\Organizer-2022\M&S V-USA\2023 Road Trip\20230620_124442.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 100 MiB
Duration : 51 s 349 ms
Overall bit rate : 16.4 Mb/s
Frame rate : 29.900 FPS
Performer : Galaxy S23+
Encoded date : 2023-06-20 19:45:35 UTC
Tagged date : 2023-06-20 19:45:35 UTC
xyz : +00.0000+000.0000/
com.android.version : 13

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L4@High
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 51 s 349 ms
Source duration : 51 s 338 ms
Bit rate : 16.1 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.900 FPS
Minimum frame rate : 9.999 FPS
Maximum frame rate : 71.885 FPS
Real frame rate : 30.000 FPS
Standard : PAL
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.260
Stream size : 98.7 MiB (98%)
Source stream size : 98.7 MiB (98%)
Title : VideoHandle
Language : English
Encoded date : 2023-06-20 19:45:35 UTC
Tagged date : 2023-06-20 19:45:35 UTC
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
mdhd_Duration : 51349
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 51 s 327 ms
Bit rate mode : Constant
Bit rate : 256 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 1.57 MiB (2%)
Title : SoundHandle
Language : English
Encoded date : 2023-06-20 19:45:35 UTC
Tagged date : 2023-06-20 19:45:35 UTC

 

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Community Expert ,
Jul 22, 2023 Jul 22, 2023

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Mt. Mike,

 

The easy solution for the future is to change your phone to record in "most compatible", H.264 codec and fixed frame rate. 

 

It might be more work, but you can follow another topic about installing the HEVC/H.265 codec here:  https://community.adobe.com/t5/premiere-elements-discussions/faq-what-should-i-do-if-premiere-elemen...

 

If that doesn't work for you, use the (free) program called Handbrake to convert your existing footage to a more editable format. 

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