music score is garbled

[susanf42813635]

I'm creating 2 videos of some coworkers in training for an event - a "before", and an "after" to be posted about a week later. I have them set up with three music scores. Intro/body/finish. For the body, I am using the provided "The Flux" music score. It one video it comes out fine. In the other the beginning of it is garbled for a few seconds. I've fussed with this far longer than I wanted to today. The only way the audio comes out ok in the problem video is if I put the track at the beginning of the timeline - but I don't want it there! Help!

Premiere Elements 2020, version 18.0.0.0 (I don't seem to be able to check for updates). Windows 10 with all the updates. 

[Bill Sprague]

Mine is not working that way.  I put "The Flux" on the music track.   It enters where the CTI is located.  There can be "garble" from the track above it if that track is not muted.   

Can you provide some screen shots and more detail about how you are setting this up.  Without that it is hard to guess. 

[Steve Grisetti]

Make sure you're using a fresh cut of any Score whenever you use one on a timeline.

Scores can be cut and regenerated just once. If you try to cut or trim them more than once, it messes up the regeneration.

[susanf42813635]

I always add the music after I'm finished editing the videos, for a minimun of fussing.

I fussed around for a number of hours, including uninstalling Premiere Elements, running a registry cleaning program, and reinstalling. (Didn't fix it.)

Ultimately I went to C:\ProgramData\Adobe\Premiere Elements\18.0\Online\Music Score\All_Lang\Rock-Pop\The Flux and deleted everything in the folder. When I opened my project it had me redownload the music score, and all is well now.