Music scores not working

[Stu5DAD]

I have just updated to PE 2025.  I have created a video with added PE Music Scores.  When I open my video to edit it, the added Music Scores are hashed out and don't play. If I attempt to reload them from the Music Score library, I get an error:  "The score cannot be added as some audio files seem to be missing".  If I try to re-download the score there is no way of doing it - PE seems to assume that it is already loaded.  I have uninstalled and then re-installed PE but nothing changed.  Can anyone help with this?

[Bill Sprague]

Windows?  Mac? Version?

[Stu5DAD]

I am running Windows 11 Pro on a system with Intel Core i5-8600K CPU at 3.6GHz and 32Gb installed RAM

[Bill Sprague]

Thanks.   This function works fine on my Windows 11 system so I can't guess what might be going wrong.  Can you try to describe, step by step, what you are doing and maybe we can find the cause. 

[Peru Bob]

If the project was created in an earlier version of Premiere Elements, that could be the reason.