No audio during editing - Premiere Elements 2019

[Bull Rhino]

I recently did a major upgrade of my computer,  PC, Windows 10 Home,  and now I get no audio when I'm trying to edit a video.  The Audio is on the clip and plays fine when I play it in any player, and if I render the video and then play it back it is there just fine.  It is only during editing that I can't hear it.  The audio track shows under the video track.  It really is there, but just doesn't play during editing.  Of course cuts are often made based on the audio track.  How can I get this back and working?  Thanks for reading this and for any help you can offer. 

[Bull Rhino · Accepted solution]

After posting I found someone else had the same problem and I learned how to fix it by changing the preferences.  Somehow they got set differently in the computer upgrade process.  All is well now.

[Bill Sprague]

"learned how to fix it by changing the preferences."   

Was it the Audio Hardware preferences?

[Bull Rhino]

Yes it was.

[RoboCox]

This solution does not work for me at all.  I've tried setting the input to 'no input', uninstalled and reinstalled drivers and still does not work.  I can hear the audion well in other apps such as VLC or Windos media player, but not in PE19.  Are there any other solutions to try?

[Jesi C.]

Perhaps putting the video in another video program (such as a free downloadable one), saving the audio (or both audio and video), then putting the audio or newly saved video into Premiere Elements would work.

[Jesi C.]

Sorry, the person that had first posted had seen the audio.  Perhaps what I had posted would not work for this.

[RoboCox]

After 36 hours of digging, I found a solution to the problem of no audio in PE19.  If you tried the 'No Input' solution and still have a problem, it's maybe because you have NDI installed.  I  have NDI 4 Tools installed on my PC and through my searching I realized that there is some issue with Newtek NDI tools and Premiere Pro. So I wondered if this same problem was affecting PE.  I uninstalled NDI 4 Tools, but the audio problem in PE persisted. I then noticed that when PE loads, it also loads these plugins and there were 2 Newtek plugins being loaded.  I found these 2 plug ins in C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore and removed them.  I restarted PE and the audio came back.  I reinstalled the NDI tools without the Adobe plugins and all still works.  Hope this helps someone.

[defaultlhytsc3bray8]

I am having a similar problem, except i can hear the audio but its about 2-3 seconds lag time

[krisbenoit]

Thank you very much! I don't know how you figured this out but it solved my problem and I am very  grateful for the time you spent resolving this.

Cheers!