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no audio with may video

Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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Hello

I now I use PE 2020 -  version 18.0

I imported my video file in premier elements

but when i play the video i have not audio , no song with the video. When I listen the video with VLC or any version player audio, the song is ok

The file is .mov

Thanks

 

- Before i used version 14 is was fine

 

TOPICS
Audio , Import

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Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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Format : MPEG-4
Profil du format : QuickTime
Identifiant du codec : qt 2007.09 (qt /niko)
size : 87,4 Mio
time : 33s 480 ms
Débit global moyen : 21,9 Mb/s

 

If i download a audio file from PE  = no song

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Community Expert ,
Jul 15, 2020 Jul 15, 2020

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What operating system are you working on?

 

Open your MOV in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of the report that is generated and paste it to this forum. Once we see the detailed specifications of your MOV file we'll better be able to advise you.

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Community Beginner ,
Jul 16, 2020 Jul 16, 2020

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win 10

Général
Nom complet : E:\xx xx xx\xxx\4\jebel xxx\xxx\trek\DSC_0317.MOV
Format : MPEG-4
Profil du format : QuickTime
Identifiant du codec : qt 2007.09 (qt /niko)
Taille du fichier : 87,4 Mio
Durée : 33s 480 ms
Débit global moyen : 21,9 Mb/s
Date d'encodage : UTC 2020-03-13 10:44:07
Date de marquage : UTC 2020-03-13 10:44:07
NCDT : NCTG

Vidéo
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Profil du format : High@L4.2
Paramètres du format : CABAC / 2 Ref Frames
Paramètres du format, CABAC : Oui
Paramètres du format, RefFrames : 2 images
Paramètres du format, GOP : M=3, N=24
Identifiant du codec : avc1
Identifiant du codec/Info : Advanced Video Coding
Durée : 33s 480 ms
Débit : 20,3 Mb/s
Largeur : 1 920 pixels
Hauteur : 1 080 pixels
Format à l'écran : 16/9
Type d'images/s : Constant
Images par seconde : 50,000 Im/s
Espace de couleurs : YUV
Sous-échantillonnage de la chrominance : 4:2:0
Profondeur des couleurs : 8 bits
Type de balayage : Progressif
Bits/(Pixel*Image) : 0.196
Taille du flux : 81,0 Mio (93%)
Langue : Anglais
Date d'encodage : UTC 2020-03-13 10:44:07
Date de marquage : UTC 2020-03-13 10:44:07
Gamme de couleurs : Full
Coordonnées de chromaticité : BT.709
transfer_characteristics_Original : BT.470 System M
Coefficients de la matrice : BT.601
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Paramètres du format : Little / Signed
Identifiant du codec : sowt
Durée : 33s 480 ms
Type de débit : Constant
Débit : 1 536 kb/s
Canaux : 2 canaux
Channel layout : L R
Echantillonnage : 48,0 kHz
Profondeur des couleurs : 16 bits
Taille du flux : 6,13 Mio (7%)
Langue : Anglais
Date d'encodage : UTC 2020-03-13 10:44:07
Date de marquage : UTC 2020-03-13 10:44:07

 

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Community Beginner ,
Jul 16, 2020 Jul 16, 2020

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after changing different options: edit- preferences- audio hardware. I got an error message (MME internal error) I selected again different options and the sound came back.
thanks for your answer

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