No sound with video

[rickaltman]

I shot video from my Galaxy Note 8 this week and the MP4 file is silent. Nonetheless, when I bring that video file into PREL12, I see an audio track that appears to have sound associated with it (see screen image below). Within PREL, however, and when I export the video, I hear nothing.

I need to figure out what I did to suppress the audio during recording or during normal playback, but in the meantime, is there a way I can get the audio that appears to exist, based on the timeline, to actually be heard?

[Bill Sprague · Accepted solution]

Try looking at the setting under Edit > Preferences.

[haroldp91729177]

preferences menu says output speakers not working.  how to i enable them?  they work on other programs and when i test them outside of elements!

thanks

[Bill Sprague]

Change the settings in the Audio Hardware section of preferences from whatever it is to something else.