• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PE 13 not responding then recovers

Explorer ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

My PE 13 has started not responding for a minute or so everytime I open the program or when I add a menu. In Task Manager it says Adobe PE 13 not responding. If I wait it will finally come back alive. It also seems to be slower than normal when I add a video to the timeline. It will show up on the time line but takes longer than usual to show the audio waveform.

TOPICS
Freeze or hang

Views

982

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

I hope the below info is what you need. If you need more you may need to tell be how to retrieve it.

I do have 4 external hard drives connected but aren't using any of them for recent projects. I have worked projects using only the D: drive and others using only the C: drive. See same problem all the time. The problem just showed up in last couple of weeks. I am not sure what you need as for as what is on the drives.

 

I have also posted another recent problem that has not been fixed. I don't know if it is related to this problem. The link for the other problem is https://community.adobe.com/t5/premiere-elements/menu-title-changes-size-when-burn-to-iso/td-p/11070...

 

ComponentPart NumberDescriptionQuantity 
800-BBEV : Thank you for Choosing DellW21JJINFO,GNRC,OEM,TRACKING,PN0 
658-BBJY : Additional Software01R7VINFO,WINRE-ADDR,3,GB-PTN0 
 CW13HSRV,SW,DBAR,CSMB,BASIC0 
 CMMNRSRV,SW,DRCT-BOOT-RCVRY0 
 N2H37INFO,ROYALTY,DBAR-BASIC0 
 VMNR7SRV,SW,HELPTILE,WIN80 
 N3P82SRV,SW, WIN8,MONT,AS,MUI0 
 67NW8SRV,SW,BROWSER-SEARCH,INSTAL0 
 K0PNWINFO,SW,RYLTY,DELLADVANTAGE0 
 2KPHYSRV,SW,ADB,PRE,110 
 T2VVDSRV,SW,WIN,LVE,ESLS0 
 58R15SRV,SW,DELL-UPDATE0 
 01R7VINFO,WINRE-ADDR,3,GB-PTN0 
 NV3RNSRV,SW, WIN8,MONT,AK, MUI0 
 TX0V0INFO,WINRE-ADDR,8,GB-PTN0 
 C2N45INFO,SW,CRRS,UPDATE0 
 YR2T2SRV,SW,CRRS,MUI0 
 XJ3YJINFO,WINRE-ADDR,200,MB-PTN0 
 C022XINFO,BROWSER-SEARCH@V,FMSB0 
 J24RJINFO,RYLTY,SW,APP,SACLIENT0 
 WNVTGSRV,SW,EDELLSHOPPINGAPP0 
 7FMM7SRV,SW,ADB,PSE,110 
 2HWDTSRV,SW,MY-DELL,3.X0 
658-BBDL : Dell SRV Software 6235D4DH9SRV,DRVR,6235,BLTH,87000 
 4R6JCSRV,DRVR,NTWK,6235,87000 
630-AAAV : Software: Microsoft Office 201 3 Trial, MUI2MTX6INFO,WINRE-ADDR,5000,MB-PTN0 
 22DD2SRV,SW,OFC-2013,MLANG0 
619-ABUL : Windows 8 Pro, 64-bit, EnglishN2Y9JINFO,.NET@V,450000 
 W728FSERVICE CHARGE, OPERATING SYSTEM, INTERNAL/EXTERNAL CHANNELS, INSTALLER0 
 X278CSRV,OS,DOTNET,INSTALLER0 
 0616FINFO,BOOT,GPT,OVERRIDE0 
 2XK0VINFO,WINRE-BASE,750,MB-PTN0 
 JW1M2INFO,IE@V,1000000 
 T2673Service Charge,Operating System,Windows XP OCA-MARKER0 
 PJ289INFO,VPEPR0 
 WP6YCINFO,RYLTY,WIN8,DOLBY5.1,CODEC0 
 Y18M4LBL,GML,MS,OS,PRO1 
 TM318INFO,SLP2,ENABLE,WINDOWS0 
 WHHTXINFO,WIN80 
 WHHTXINFO,WIN80 
 XP9T9INFO,BOOT,CNTNR,GPT0 
 JX39YSRV,OS,W8P64,ENG0 
 H7N0CDPK,Operating System,W8P32/641 
580-AAFY : Dell KB213 Wired Multimedia Ke yboard, US-EnglishXD31WKYBD,104,US,KB213,W81 
570-AAAG : Dell Laser MouseJ661DKIT,MSE,USB,LS,CSMR,LOGI1 
555-BBBM : Intel Centrino Advanced-N 6235 , 2x2 agn + Bluetooth5K9GJCRD,WRLES,INTEL6235,WW1 
 4270ESCR,M2X3,KSH,MS,BLO2 
 DNHXYLBL,REG,WRLES,6235,WW1 
520-AAAO : No speakers54982INFO,PART,NOSPEAKER0 
510-BBBH : Creative Sound Blaster Recon3D PCIe Audio Sound Card0DR8FCRD,MM,AUD,SB4,REFR1 
 MPV7YSRV,SW,APPL,SB4,REFR0 
 D3KTNSRV,UTIL,AUD,SB40 
 UP252INFO,OCUR,AUD0 
 65808INFO,NO MSE,VAL0 
490-BBCT : NVIDIA GeForce GTX 650 Ti 1.0GB GDDR58C3R5CRD,GRPHC, NV, P122N1 
 J8461ASSY,CBL,VID,ULD1 
 NKXRWPlug,VIDEO,JACK,High Definition Multimedia Interface1 
 VPYRXSRV,DRVR,NV,P1-300 
480-AACF : If accessories are purchased, they may ship separately79413INFO,NO MONITOR,PRIC INCL,DIM0 
461-AAAN : McAfee LiveSafe 12 Month Subsc riptionU6068INFO,FLAG-MCAFEE,ORDERS0 
 JV2VNSRV,SW,MCAFEE,TWINPEAKS,XPS0 
 PTMT7INFO,WINRE-ADDR,500,MB-PTN0 
 29NNGINFO,RYLTY,MCAFEE,TP,12MTH,XPS0 
 M8192SRV,SW,MCAF-SCTY,UPDATES0 
450-AAGO : US Power Cord5120PCORD,PWR,125V,6FT,SPT2,UNSHLD1 
430-XXYR : Cyberlink Media Suite Essentia ls BDV72J6INFO,RYLTY,CYB,BD,CSMR,CODEC0 
 C7TH4INFO,RYLTY,CYB,CSMR,MPEG20 
 6DT8KSRV,SW,CYB,MEDIA,STE,ESLS,BD0 
 WXVJDINFO,RYLTY,CYB,STE,CSMR,BD0 
 D5YR4INFO,RYLTY,DOLBY,ODD,LIC,W8+0 
429-AAAI : Tray Load Blu-ray Drive (Reads Blu Ray and Writes to DVD/CD)TXVT9ASSY,DVDRW/BD-ROM,8X,HLDS,AACS1 
 DU555SCR,M3X.5X5MM,HEX,PHH,TF,ZPS2 
 MN919INFO,PART,PERIPHERAL,BD-RE0 
 1295INFO,FIRST CD ROM0 
412-0359 : Soft Contracts Dell In-Home Hardware Agreement9Y453SRV,SW,SFTCON,QLX0 
400-AADU : 2TB 7200 rpm Hard Drive + 32GB mSATA Solid State DriveH9R7VSSDR,32,S3,MCARD,LITEON,L6M1 
 Y4N52HD,2TB,S3,7.2K,512E,SGT-GRDABP1 
 159INFO,1ST BOOT,HARD DRIVE0 
 7853FINFO,HDD CACHE,SSD0 
 4270ESCR,M2X3,KSH,MS,BLO2 
370-AACT : 16GB Dual Channel DDR3 1600MHz (4GBx4)531R8DIMM,4G,1600,1RX8,4G,DDR3,NU4 
340-AARJ : English Documentation DAONDH7MGDE,PROD,INFO, SERI,ENG,DAO1 
340-AAOX : Resource DVD, XPS 8700XVR2NKIT,MEDIA,DVD,RDVD,XPS,87001 
340-AAIZ : Placemats (Eng, Fre, Dut, Spa, Por)CGYVTPLCMT,GETS,XPS,DT,8700,W8,GBL1 
338-BBBU : 4th Generation Intel(R) Core(T M) i7-4770 processor (8M Cache , up to 3.9 GHz)2N1DTPRC,HSL,I7-4770,3.4, 86W,4C,L1 
 M2TM0Label,Intel,CI7,Small1 
 WDRTFASSY,HTSNK,FAN,95W,MNTW1 
 MY297Label,Fascia,Intel,CARTON1 
332-1530 : Dell.com OrderW21JJINFO,GNRC,OEM,TRACKING,PN0 
328-BBBJ : Ship Material7WY6XLBL,REG,DT,XPS,L10,FXCN,87001 
 JD509LBL,REG,SIDE,UNIV,BLNK,V21 
 2800MSHP MTL,BOX,OPT,KAMINO,DAO1 
 H108TSHP MTL,BOX,SYSM,MNTW,SXPS,MEX1 
 K055TSHP MTL,CSHN,MNTW,SXPS1 
 8123INFO, NO DELL DIRECT CATALOG0 
 3947TLBL,BRCD,SYS BOX,GNRC,5X51 
321-BBBH : XPS 8700, Black Chassis48480SCR,6-32X1/4,HX,TF,ZPS,TRI-PT4 
 DU555SCR,M3X.5X5MM,HEX,PHH,TF,ZPS3 
 8Y7RXASSY,CHAS,L6,460W,8700,PFC,BLK1 
210-AACE : XPS 8700KR60RSRV,DRVR,RLTX,LOM,87000 
 F2KK7SRV,SW,MGMT,ICON,FXCN,87000 
 RCD5WSRV,SW,INTEL,INSTL,87000 
 M822KSRV,STDO,XPS DT,W/PAPER0 
 GR54XSRV,HTML,DOC,CSMR,WW0 
 DF3MXINFO,64-BIT,UEFI-MFG,PROCESS0 
 4564UInformation,Software,Default, Fat 320 
 4WRRYSRV,DRVR,USB 3.0,87000 
 D3W8NSRV,SW,INTEL,RPD STRG,87000 
 8564UINFO,SW,DEFAULT,NTFS0 
 2FW75SRV,SW,AMT,HECI,87000 
 23503LBL,BRCD,TRACK,SYS,GNRC1 
 9CRN6SRV,DRVR,VID,GFX,87000 
 10RH6SRV,WIN,DTCLEANER0 
 1323INFO,NO ITEM0 
 5H462INFO,AUDIO,CABLE,DETECT0 
 57154Service Charge,Software, Windows 98,Fully Integrated System Test0 
 5JR6DINFO,RYLTY,SW,MAXX AUDIO PRO0 
 MHGRTSRV,SW,AUD,RLTX,87000

 

 

 

C:drive is 2 TB with 1.09 TB free

D: drive is 4 TB with 442 GB free

Windows 8.1

Process Intel(R) Core(TM)i7-4770 CPU @ 3.40GHz

Memory 16.0 GB

64 Bit OS

 

 

 
 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

I hope the below is the info you need. I have worked projects lately using only the files on D: drive and projects uising only C:dirve with problem occuring with both. PE13 is on C:drive. Both C and D have video files I have been using for recent projects.

 

The problem has been going on for the last 2 or 3 weeks.

 

I also have 4 external HD connected but not using those files on any recent projects.

 

Win 8.1

Processor Intle(R) Core(TM) i7-4770 CPY @ 3.40 GHz

RAM 16.0 GB

64 Bit OS

C: Drive 2TB with 1.09 TB free

D: Drive 4 TB with 442 GB free

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

Sorry for the double reply. I did not think the first one posted.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

C: drive is a WDC WD 20EZRZ-00Z5HB0  size 2TB

D: drive is st4000dm000-1f2168 size 4TB

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

I don't think it's your system specs. More likely it's your project assets.

This often happened to earlier versions of Premiere Elements when unnecessarily high definition photos are used in a video project. Is your project a slideshow?

How long is your movie project?

What format of video are you editing on your timeline? Do you see a yellow orange "render" line along the top of your timeline?

 

RenderLine.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

LATEST

Evidently you are correct about the asset being the problem. I still had the video on DV tape and reload it to computer as an avi and it is working so far. The original problem asset was also avi.

 

I did not and am not seeing the orange render line.

 

The length of the video file is 1 hr 2 min. I am in the process of cutting out all but maybe a minute of the 1 hr video. Then I have 8 more tapes (about 1 hr each) that I want to add to this project and cut down similarly. Can I do this in one project or should I export the edited few minutes of each tape to a video file then add all the short videos together in a seperate project.

 

Thanks for your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines