PRE 2022 - My Recommended Video Card Is Detected, But Not Supported By PRE

[Walter_H]

Hello,

I just purchased and installed PRE 2022 v20.0 (20220702.Git.main.e4f8578). My video card (NVIDIA GeForce GTX 1050 Ti) is listed as a recommended card. It is detected by PRE 2022 but it is not supported. My PC runs Windows 10 Pro v21H2 and the CPU is Intel i9-9900K w/ 32GB memory, C drive is Samsung SSD 970 PRO 512GB, D drive is WD Black 2TB HDD.

I have the latest NVIDIA Studio driver installed for the video card. Also, the video card IS detected and supported by PSE 2022, and PS 2022 v23.4.2.

Is there a solution to fix this?

Thanks for your help.

A few screenshots are below.

[John T Smith]

https://community.adobe.com/t5/premiere-elements-discussions/gtx-1650-super-in-pre-2021/td-p/1239010...
-adding a line to a text file - the version number must be your version, so you may need to change the 20.0
--you of course also need to use the name of YOUR card, not the one discussed in the message below
--you also must explicity allow showing hidden files in your file manager program
--https://community.adobe.com/t5/premiere-elements-discussions/rtx-3080ti-gpu-and-premiere-elements-2022/td-p/12574713
--https://community.adobe.com/t5/premiere-elements-discussions/gtx-1080-not-allowed-to-be-used-for-premiere-elements-2022/td-p/12986865
---above link has example of a BAD ENTRY in the card list and the CORRECT way to enter the card

[Ann Bens]

Elements support card list has been a mess from the time Nvidia changed the way they write their drivers.

Make sure hidden files is checked in Windows explorer.

Go into the root of Elements.

C:\ProgramData\Adobe\Premiere Elements\20.0\Online\Hw Acc Render\All_Lang\HW\Files\allowlisted_cards.txt

and add, exactly as written below, to the text file:

NVIDIA#NVIDIA GeForce GTX 1050 Ti#

[Walter_H]

Thank you, Ann! Your suggestion worked perfectly. Strange, but there was an entry in the file for my card, but it was "NVIDIA#GeForce GTX 1050 Ti#". I added the text that you showed and it worked!

And, by experimentation, I found another solution (I think). I moved the "allowlisted_cards.txt" file onto my desktop so that PRE wouldn't see it. When PRE started, it shows my card as supported. I am new to PRE and I haven't actually tested this method yet. I guess I'll find out when I start creating or editing a video.

Thanks again for your help!