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Premeir Elements 2023 not detecting Sony DCR-TRV 520

Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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Just installed new IEEE 1394 card to my new Dell XPS 8950.  It is recognized in Device Manager.  My Sony DCR-TRV 520 Handicam is also recognized in D.M.  All firmware and Windows updates are fresh.  Other free programs recognize the camera and allow Firewire captures.  I don't understand why Premeir Elements 2023 is not detecting the camera. 

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Error or problem , Import

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correct answers 2 Correct answers

Community Expert , Oct 07, 2023 Oct 07, 2023

If your primary purpose was to capture and Premiere Elements won't do it, you can get a refund for up to 30 days from purchase (if you bought via download direct from Adobe).

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Community Beginner , Oct 14, 2023 Oct 14, 2023

Hello Ann.  I have just replied to Bill that I have now discovered Adobe has removed the ability to burn videos to DVD.  Am I mistaken?  

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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I have to disappoint you but capturing from tape camera's has been removed since I think it was Elements 2013.

You will have to use one of the old free program and then import into Elements 2023.

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Hello Ann.  I have just replied to Bill that I have now discovered Adobe has removed the ability to burn videos to DVD.  Am I mistaken?  

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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If your primary purpose was to capture and Premiere Elements won't do it, you can get a refund for up to 30 days from purchase (if you bought via download direct from Adobe).

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Bill, Thanks for your reply...very disappointing information.  I have now discovered that Premeir no longer supports the burning of videos to DVDs.  Am I mistaken?  Is thid true?  If so I will definitely persue a complete refund.

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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Yes, it is true that burning of DVDs and Blu-Rays has been removed.

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