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Premier Elements 2023 Files don't match project.

New Here ,
Jun 23, 2023 Jun 23, 2023

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Suddenly 2023 Elements stopped taking files I have used all year. When I drag a file in, it says the files don't match the project. I don't know what to do. When I click a choice, I lose my playback screen

I went back to my 2022 version and things work fine.

Any ideas?

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Performance , User interface or workspaces

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Community Expert ,
Jun 23, 2023 Jun 23, 2023

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Post project settings and file properties.

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Community Expert ,
Jun 23, 2023 Jun 23, 2023

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That's odd behavior.  Along with Ann's request, can you post some screen shots of the errors?

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