Premier video editor elements deletes files

New Here ,
Mar 08, 2022 Mar 08, 2022

Copy link to clipboard

Copied

I edited a load of short clips Saved them to a folder

 

The folder disappeared. My project became corrupled with lots of red multi languade bits of text and then disappeared

 

Is this a virus?

Checked with Mcaffee nothing shown

 

Help please!

 

Des george

TOPICS
Error or problem

Views

84

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 08, 2022 Mar 08, 2022

Copy link to clipboard

Copied

You are seeing the missing media screen.

 

Premiere Elements doesn't embed the media used (videos, photos, or audio) in the project file.  It acts as a pointer to where the media used in the project is located.  If the source media has been moved, is on a drive not connected to the computer, or on a drive that doesn't have a fixed drive letter, Premiere Elements doesn't know where to look for your media.

 

Premiere Elements doesn't delete files or folders.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 08, 2022 Mar 08, 2022

Copy link to clipboard

Copied

What is the physical location of the video files?

 

Are your files located in a folder on your computer hard drive?

 

OR Are you editing from an SD camera card in an adapter?

OR Are you editing from a USB flash drive?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 08, 2022 Mar 08, 2022

Copy link to clipboard

Copied

As Bob and John suggest, you may not be using the software in the normal work flow.  But, if in fact you do have corrupted files, you have a hardware failure.  This software won't do that.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

I am using elements in the normal way 

 

I am new to videos but have uses photoshop elemets for years. I have been using 2021 version for a year

 

Who can I send a project folder to? Is it safe to drag and drop here?

 

Des

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

I would not be using "One Drive".  Put you project assets in a standard folder on your primary drive.  Have your project and output file there too.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

That might be the case that it is not the best but I can assure you the problem I have identified is not a onedrive issue

Here is a screen shot of the problem

Des George

desmondg94240363_0-1646841196962.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

Thanks for your questions

The files are on my one drive. I have all the video files in folders. I was saving the edited clips to a new folder. This got deleted

I can send the corrupted project file if it helps I have put it in my trash can but it could be recovered
. Every clip has been replaced by a text image bright red background with multilingual text.

I reloaded a fresh version of elements

Des George

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

Do you have backups of the media?

Did you try relinking the media?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

Yes I have backups

 

All the video clips are stored elsewhere on One Drive

I have sent a screen shot

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

Copy link to clipboard

Copied

LATEST

Can you copy the files to your hard drive and try to relink the files?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines