Premiere element unstable

[Marcqc]

I bought the licence for Premiere Element yesterday.

I have installed the app on two different Macs and on both, Premiere Element is crashing from the moment I try to load a video file.

[Bill Sprague]

For anyone to to help in a user forum like this, you will have to provide more information about your computer and the footage you are using.  

As the buyer of a current version you can get online help in a chat system where they can run your computer remotely for trouble shooting.   Type "Agent" in to the box here:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

You also have a 30 day, money back guarantee of satisfaction.  You can exercise that option at the same link above. 

Good luck!