Premiere elements 11 won't start due to DirectX "missing"

[michaelr73951437]

Just downloaded Premiere Elements 11 to a new Windows 10 PC. Elements won't open properly due to "missing" DirectX, but I did the diagnostic and DirectX is there and operating properly. How do I get Premiere Elements 11 to connect with it?

Thanks.

[Steve Grisetti]

Version 11 is a pretty old piece of software. Do you get the same results if you download the free trial of version 2018 -- or even version 12?

[Peru Bob]

What version of DirectX?

You may need to install an older version.