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Premiere Elements 13 media offline

New Here ,
Jan 21, 2021 Jan 21, 2021

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I am getting the Media Offline message for several of my project assets. I have everything on an external harddrive, and that hard drive is plugged in. I don't understand why it is not finding my files. The missing project assets have the green and red recycle arrows and they have a different long name ascribed to them.

 

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Community Expert ,
Jan 21, 2021 Jan 21, 2021

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Unless you've mapped your drives, external hard drives can sometimes change driver letters and lose their connection to the program.

 

You'll need to either re-link your media files or manually set your external drive to the letter it was initially assigned.

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Thanks Steve. Can you explain how to do those two things.

By re-link do you mean re-import into Project Assets? I don't get a pop-up box that says "where is...?" just the pop-up with options "skip" "skip all" "offline" "offline all" and "cancel".

 

and how do I set my external drive to the letter it was originally assigned?

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Community Expert ,
Jan 21, 2021 Jan 21, 2021

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and how do I set my external drive to the letter it was originally assigned?

https://www.techrepublic.com/article/how-to-assign-a-drive-letter-in-windows-10/

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Thanks, but I'm on a Mac. 

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Community Expert ,
Jan 21, 2021 Jan 21, 2021

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Google for "change drive letters on a Mac".  I did and there were lots of choices.  Pick your favorite!

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