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Adobe Phone Support asked me to post here and said an Adobe expert would respond.
Video will not playback without stopping about every 2-5 seconds even after rendering
I've cleaned out cache files, uninstalled \ reinstalled, scoured the net, looked at settings, I'm at a loss. Not functional to in current state, would love some help.
Please no more scouring the web for a solution...(HOURS looking already, Please help!)
Thanks Chris
Adobe Version 14.1 (20151208.daily.895401)
System Information report written at: 08/24/18 09:29:24
System Name:
[System Summary]
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name EG-HP27TOUCHAIN
System Manufacturer HP
System Model 27-n190st
System Type x64-based PC
System SKU P2N43AV#ABA
Processor Intel(R) Core(TM) i5-6600T CPU @ 2.70GHz, 2712 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date AMI A0.03, 8/12/2015
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version =
User Name
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.0 GB
Total Virtual Memory 18.2 GB
Available Virtual Memory 13.1 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
[Hardware Resources]
[Conflicts/Sharing]
Resource Device
I/O Port 0x00000070-0x00000070 Motherboard resources
I/O Port 0x00000070-0x00000070 System CMOS/real time clock
Memory Address 0xFD000000-0xFDABFFFF Motherboard resources
Memory Address 0xFD000000-0xFDABFFFF PCI Express Root Complex
Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources
Memory Address 0xFF000000-0xFFFFFFFF Legacy device
Memory Address 0xC0000000-0xD01FFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
Memory Address 0xC0000000-0xD01FFFFF AMD Radeon R7 A360
Memory Address 0xDF000000-0xDF003FFF Realtek PCIe GBE Family Controller
Memory Address 0xDF000000-0xDF003FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118
I/O Port 0x0000D000-0x0000D0FF Realtek PCIe GBE Family Controller
I/O Port 0x0000D000-0x0000D0FF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
[DMA]
Resource Device Status
[Forced Hardware]
Device PNP Device ID
[I/O]
Resource Device Status
0x0000002E-0x0000002F Motherboard resources OK
0x0000004E-0x0000004F Motherboard resources OK
0x00000061-0x00000061 Motherboard resources OK
0x00000063-0x00000063 Motherboard resources OK
0x00000065-0x00000065 Motherboard resources OK
0x00000067-0x00000067 Motherboard resources OK
0x00000070-0x00000070 Motherboard resources OK
0x00000070-0x00000070 System CMOS/real time clock OK
0x00000080-0x00000080 Motherboard resources OK
0x00000092-0x00000092 Motherboard resources OK
0x000000B2-0x000000B3 Motherboard resources OK
0x00000680-0x0000069F Motherboard resources OK
0x0000FFFF-0x0000FFFF Motherboard resources OK
0x0000FFFF-0x0000FFFF Motherboard resources OK
0x0000FFFF-0x0000FFFF Motherboard resources OK
0x00001800-0x000018FE Motherboard resources OK
0x0000164E-0x0000164F Motherboard resources OK
0x0000F000-0x0000F03F Intel(R) HD Graphics 530 OK
0x00000062-0x00000062 Microsoft ACPI-Compliant Embedded Controller OK
0x00000066-0x00000066 Microsoft ACPI-Compliant Embedded Controller OK
0x0000F040-0x0000F05F Intel(R) 100 Series/C230 Series Chipset SMBus - A123 OK
0x00000040-0x00000043 System timer OK
0x00000050-0x00000053 System timer OK
0x00001854-0x00001857 Motherboard resources OK
0x0000D000-0x0000D0FF Realtek PCIe GBE Family Controller OK
0x0000D000-0x0000D0FF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118 OK
0x0000E000-0x0000EFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 OK
0x00000000-0x00000CF7 PCI Express Root Complex OK
0x00000D00-0x0000FFFF PCI Express Root Complex OK
0x0000EF00-0x0000EFFF AMD Radeon R7 A360 OK
0x00000800-0x0000087F Motherboard resources OK
0x0000F090-0x0000F097 Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK
0x0000F080-0x0000F083 Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK
0x0000F060-0x0000F07F Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK
0x0000FF00-0x0000FFFE Motherboard resources OK
0x00000020-0x00000021 Programmable interrupt controller OK
0x00000024-0x00000025 Programmable interrupt controller OK
0x00000028-0x00000029 Programmable interrupt controller OK
0x0000002C-0x0000002D Programmable interrupt controller OK
0x00000030-0x00000031 Programmable interrupt controller OK
0x00000034-0x00000035 Programmable interrupt controller OK
0x00000038-0x00000039 Programmable interrupt controller OK
0x0000003C-0x0000003D Programmable interrupt controller OK
0x000000A0-0x000000A1 Programmable interrupt controller OK
0x000000A4-0x000000A5 Programmable interrupt controller OK
0x000000A8-0x000000A9 Programmable interrupt controller OK
0x000000AC-0x000000AD Programmable interrupt controller OK
0x000000B0-0x000000B1 Programmable interrupt controller OK
0x000000B4-0x000000B5 Programmable interrupt controller OK
0x000000B8-0x000000B9 Programmable interrupt controller OK
0x000000BC-0x000000BD Programmable interrupt controller OK
0x000004D0-0x000004D1 Programmable interrupt controller OK
0x000000F0-0x000000F0 Numeric data processor OK
[IRQs]
Resource Device Status
IRQ 14 Motherboard resources OK
IRQ 4294967287 Intel(R) HD Graphics 530 OK
IRQ 4294967288 Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) OK
IRQ 0 System timer OK
IRQ 4294967292 Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #7 - A116 OK
IRQ 16 High Definition Audio Controller OK
IRQ 4294967289 Realtek PCIe GBE Family Controller OK
IRQ 4294967294 Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 OK
IRQ 4294967285 Intel(R) Management Engine Interface OK
IRQ 4294967283 Realtek PCIE CardReader OK
IRQ 4294967291 Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118 OK
IRQ 8 System CMOS/real time clock OK
IRQ 4294967284 Intel(R) Dual Band Wireless-AC 3165 OK
IRQ 4294967286 AMD Radeon R7 A360 OK
IRQ 4294967293 Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115 OK
IRQ 54 Microsoft ACPI-Compliant System OK
thru IRQ 511 OK
IRQ 4294967290 Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK
IRQ 13 Numeric data processor OK
[Memory]
Resource Device Status
0xFED10000-0xFED17FFF Motherboard resources OK
0xFED18000-0xFED18FFF Motherboard resources OK
0xFED19000-0xFED19FFF Motherboard resources OK
0xE0000000-0xEFFFFFFF Motherboard resources OK
0xFED20000-0xFED3FFFF Motherboard resources OK
0xFED90000-0xFED93FFF Motherboard resources OK
0xFED45000-0xFED8FFFF Motherboard resources OK
0xFF000000-0xFFFFFFFF Motherboard resources OK
0xFF000000-0xFFFFFFFF Legacy device OK
0xFEE00000-0xFEEFFFFF Motherboard resources OK
0xDFFE0000-0xDFFFFFFF Motherboard resources OK
0xFDAF0000-0xFDAFFFFF Motherboard resources OK
0xFDAE0000-0xFDAEFFFF Motherboard resources OK
0xFDAC0000-0xFDACFFFF Motherboard resources OK
0xDE000000-0xDEFFFFFF Intel(R) HD Graphics 530 OK
0xB0000000-0xBFFFFFFF Intel(R) HD Graphics 530 OK
0xDF410000-0xDF41FFFF Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) OK
0xDF42A000-0xDF42A0FF Intel(R) 100 Series/C230 Series Chipset SMBus - A123 OK
0xDF100000-0xDF1FFFFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #7 - A116 OK
0xFED00000-0xFED003FF High precision event timer OK
0xFE030000-0xFE033FFF High Definition Audio Controller OK
0xFE400000-0xFE40FFFF High Definition Audio Controller OK
0xDF004000-0xDF004FFF Realtek PCIe GBE Family Controller OK
0xDF000000-0xDF003FFF Realtek PCIe GBE Family Controller OK
0xDF000000-0xDF003FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118 OK
0xDF300000-0xDF3FFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 OK
0xC0000000-0xD01FFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 OK
0xC0000000-0xD01FFFFF AMD Radeon R7 A360 OK
0xFE03C000-0xFE03CFFF Intel(R) Management Engine Interface OK
0xFD000000-0xFDABFFFF Motherboard resources OK
0xFD000000-0xFDABFFFF PCI Express Root Complex OK
0xFDAD0000-0xFDADFFFF Motherboard resources OK
0xFDB00000-0xFDFFFFFF Motherboard resources OK
0xFE000000-0xFE01FFFF Motherboard resources OK
0xFE036000-0xFE03BFFF Motherboard resources OK
0xFE03D000-0xFE3FFFFF Motherboard resources OK
0xFE410000-0xFE7FFFFF Motherboard resources OK
0xDF1FF000-0xDF1FFFFF Realtek PCIE CardReader OK
0xDF2FE000-0xDF2FFFFF Intel(R) Dual Band Wireless-AC 3165 OK
0xA0000-0xBFFFF PCI Express Root Complex OK
0xC0000-0xC3FFF PCI Express Root Complex OK
0xC4000-0xC7FFF PCI Express Root Complex OK
0xC8000-0xCBFFF PCI Express Root Complex OK
0xCC000-0xCFFFF PCI Express Root Complex OK
0xD0000-0xD3FFF PCI Express Root Complex OK
0xD4000-0xD7FFF PCI Express Root Complex OK
0xD8000-0xDBFFF PCI Express Root Complex OK
0xDC000-0xDFFFF PCI Express Root Complex OK
0xE0000-0xE3FFF PCI Express Root Complex OK
0xE4000-0xE7FFF PCI Express Root Complex OK
0xE8000-0xEBFFF PCI Express Root Complex OK
0xEC000-0xEFFFF PCI Express Root Complex OK
0x7E800000-0xDFFFFFFF PCI Express Root Complex OK
0xD0000000-0xD01FFFFF AMD Radeon R7 A360 OK
0xDF3C0000-0xDF3FFFFF AMD Radeon R7 A360 OK
0xDF200000-0xDF2FFFFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115 OK
0xFED40000-0xFED4087F Trusted Platform Module 2.0 OK
0xDF428000-0xDF429FFF Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK
0xDF42C000-0xDF42C0FF Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK
0xDF42B000-0xDF42B7FF Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller OK
[Components]
[Multimedia]
[Audio Codecs]
CODEC Manufacturer Description Status File Version Size Creation Date
c:\windows\system32\msadp32.acm Microsoft Corporation OK C:\WINDOWS\system32\MSADP32.ACM 10.0.17134.1 33.88 KB (34,696 bytes) 4/11/2018 6:34 PM
c:\windows\system32\msgsm32.acm Microsoft Corporation OK C:\WINDOWS\system32\MSGSM32.ACM 10.0.17134.1 41.48 KB (42,480 bytes) 4/11/2018 6:34 PM
c:\windows\system32\imaadp32.acm Microsoft Corporation OK C:\WINDOWS\system32\IMAADP32.ACM 10.0.17134.1 35.41 KB (36,264 bytes) 4/11/2018 6:34 PM
c:\windows\system32\l3codeca.acm Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG Layer-3 Codec OK C:\WINDOWS\system32\L3CODECA.ACM 1.9.0.401 84.00 KB (86,016 bytes) 4/11/2018 6:33 PM
c:\windows\system32\msg711.acm Microsoft Corporation OK C:\WINDOWS\system32\MSG711.ACM 10.0.17134.1 24.81 KB (25,408 bytes) 4/11/2018 6:34 PM
[Video Codecs]
CODEC Manufacturer Description Status File Version Size Creation Date
c:\windows\system32\iyuv_32.dll Microsoft Corporation OK C:\WINDOWS\system32\IYUV_32.DLL 10.0.17134.1 52.50 KB (53,760 bytes) 4/11/2018 6:34 PM
c:\windows\system32\tsbyuv.dll Microsoft Corporation OK C:\WINDOWS\system32\TSBYUV.DLL 10.0.17134.1 16.50 KB (16,896 bytes) 4/11/2018 6:34 PM
c:\windows\system32\msyuv.dll Microsoft Corporation OK C:\WINDOWS\system32\MSYUV.DLL 10.0.17134.1 27.50 KB (28,160 bytes) 4/11/2018 6:34 PM
c:\windows\system32\msvidc32.dll Microsoft Corporation OK C:\WINDOWS\system32\MSVIDC32.DLL 10.0.17134.1 38.50 KB (39,424 bytes) 4/11/2018 6:34 PM
c:\windows\system32\msrle32.dll Microsoft Corporation OK C:\WINDOWS\system32\MSRLE32.DLL 10.0.17134.1 17.50 KB (17,920 bytes) 4/11/2018 6:34 PM
[CD-ROM]
Item Value
Drive E:
Description CD-ROM Drive
Media Loaded No
Media Type DVD Writer
Name hp DVDRW DU8A6SH
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 0
PNP Device ID SCSI\CDROM&VEN_HP&PROD_DVDRW__DU8A6SH\4&753CF56&0&010000
Driver c:\windows\system32\drivers\cdrom.sys (10.0.17134.137, 156.00 KB (159,744 bytes), 7/11/2018 10:52 AM)
[Sound Device]
Item Value
Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&1A6278E5&0&0201
Driver c:\windows\system32\drivers\intcdaud.sys (, 806.03 KB (825,376 bytes), 7/24/2017 11:11 PM)
Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0280&SUBSYS_103C2B45&REV_1000\4&1A6278E5&0&0001
Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.7673, 4.48 MB (4,695,288 bytes), 1/15/2016 1:20 AM)
[Display]
Item Value
Name Intel(R) HD Graphics 530
PNP Device ID PCI\VEN_8086&DEV_1912&SUBSYS_2B45103C&REV_06\3&11583659&1&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 530
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\ki124994.inf_amd64_4d880b3eb8bd7056\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124994.inf_amd64_4d880b3eb8bd7056\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124994.inf_amd64_4d880b3eb8bd7056\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124994.inf_amd64_4d880b3eb8bd7056\igd12umd64.dll
Driver Version 22.20.16.4771
INF File oem41.inf (iSKLD_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xDE000000-0xDEFFFFFF
Memory Address 0xB0000000-0xBFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967287
Driver c:\windows\system32\driverstore\filerepository\ki124994.inf_amd64_4d880b3eb8bd7056\igdkmd64.sys (22.20.16.4771, 12.25 MB (12,842,984 bytes), 10/27/2017 12:00 AM)
Name AMD Radeon R7 A360
PNP Device ID PCI\VEN_1002&DEV_6900&SUBSYS_2B45103C&REV_81\4&23F34B34&0&0008
Adapter Type AMD Radeon Graphics Processor (0x6900), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon R7 A360
Adapter RAM (1,048,576) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver Version 15.201.1501.0
INF File oem25.inf (ati2mtag_Topaz section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xC0000000-0xD01FFFFF
Memory Address 0xD0000000-0xD01FFFFF
I/O Port 0x0000EF00-0x0000EFFF
Memory Address 0xDF3C0000-0xDF3FFFFF
IRQ Channel IRQ 4294967286
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 669.05 KB (685,104 bytes), 9/26/2015 1:03 PM)
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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
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Do you have Quicktime 7 installed, per the program's system requirements?
QuickTime 7.6 for Windows
When you first add a clip of this video to your timeline, do you see a yellow orange "render" line above it on the timeline? A render line indicates that the program is not able to match it project's settings to your video specs, which can result in poor performance.
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I did have QT installed however when I opened the program (which I never do) it seemed to be in a state of loading (see screenshot below) So I uninstalled it and reinstalled it but same thing, this could be normal.
Next I opened PE and added the sample media file in and did not get any orange (see screen shot below)
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Everything looks fine in your screen capture. The project has properly set up and the video looks fine.
You have an adequately powered computer, so there's certainly not a performance issue.
Just to be clear: Are you saying that the playback stops and starts every 2-5 seconds or are you saying that it plays for a second or two and then stops completely? There's a huge difference.
If it stops and starts and stops and starts, I don't know what's going on. And that's what I thought you were describing.
But if it plays a second or so and then stops, you have a background process or program interrupting. Possibly an antivirus program or possibly even some malware.
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It Stops until I hit play again. I guessed the first time at runtime with the 2-5 seconds. Just opened it to see what actual times were. Looks like it is sub 1 second to just over a second with 2 seconds of playtime being about the max consistently.
I do not run any third part AntiVirus Software. Its a clean machine with windows security. I downloaded MalwareBytes to make sure there were not any unknown additional threats. (See Screen Shots Below of both MWB scan and Windows Scan) Both Clean.
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Open the Task Manager and watch it as you play timeline.
Do you see a program or background process grabbing any CPU?
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Its bouncing around a bit but here is one screen shot of the top CPU grabbers
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I don't know what to tell you. My task manager shows nothing else running but Premiere Elements.
When you played your timeline, did you note which process suddenly took your CPU?
You have plenty of power. Your project is properly set up. Your timeline should play effortlessly.
But since your timeline is stopping playback, that means some other program or process is briefly dominating your computer. I don't know any other way to identify which program or process that is.
Though that HP Touchpoint Analytics process would be a likely candidate. Particularly considering that I found this:
and this:
HP stealthily installs spyware called HP Touchpoint Analytics Client | Computerworld
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Processes that are jumping around are System, Task Manager, Adobe Elements and Windows Audio Device Graph Isolation.
None of which can be killed and must be running. It may be possible the Audio is an issue as I did see another post where a person toggled audio settings in Premiere CC to avoid stopping the playback stop issue, however those options are not available in Elements.
Extreme Bummer we cant find the solution as I've been a regular user of Elements many versions over and have spent countless hours including 4 reinstalls, settings changes, setup modes, isolating my machine from network, uninstalling other software etc. I guess if we dont have other ideas, I must move on to look for another product at this point in order to "get back to work". I would buy a newer version if it fixed it but it clearly looks like issue like this continue to plague Adobe.
Thanks for your help Steve! if you come up with other ideas, please post, maybe it will help someone else out as this issue is all over the net.
Best,
Chris
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Have you not tried uninstalling that awful HP Touchpoint software? It may make all the difference.
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Yes, Immediately after you pointed out, unfortunately no change. I'm still holding out hope something will come up that I can tweak, remove, or adjust to get her back up and going.
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I have the same problem with my system. If I do any edits on the video and do a playback the video will run for about 2-3 seconds and stops. Then I hit play again and it might go for a few seconds and then stops. If I do not edit anything it will play the video just fine. I loaded up Davinci Resolve did the same edit and had no problems what so ever.
I made sure that there were no unnecessary things running on my system.
The Adobe Premiere looks like it would be a nice program if it did not have this hickup.
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Please read the thread you tagged onto.
If the program plays a few seconds and then stops, you have a background process, another program or a virus interrupting Premiere Elements.
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I went through and disabled or killed any background programs and get the same result. Even looking at my CPU usage is only at 30-40% and RAM at max 50%.
Even with Davinci Resolve loaded and not killing any background process or antivirus programs it runs just fine. And Davinci Resolve is a power hungry program.
Hope some kind of fix or idea comes to mind. The program seems to be good otherwise. Just is strange that loading a video the playback is fine until any kind of edit is done to it and then it has problems.