Premiere Elements 18 won't open

[tourerjim]

AS title, if I double click on the app premiere opens the start up screen then freezes for a time the I get an error window message saying 'incompatible Display Driver'

I found this link but still cant get it to run, Launch issues on Windows 10

Given up" tried so many times so anyone got a positive solution to this.

[Bill Sprague]

Two things you can try to start. 

One is to launch Premiere Elements directly instead of starting the Organizer.  Use Windows Explorer to find "PremiereElementsEditor.exe".

The other is that you may need to update your graphics display driver.  Can you verify if it is current?

[tourerjim]

I've tried launching from explorer with no luck also I've updated the display driver.

[tourerjim]

From the explorer i can only open the premiere files, cant run it from there, unless there is a way.?

[tourerjim]

Just to assist anyone that can help with this problem this is my laptop spec.

Octane Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
Intel® Core™i7 Quad Core Processor i7-6700k (4.0GHz) 8MB Cache Memory (RAM)
32GB HyperX IMPACT 2133MHz SODIMM DDR4 (4 x 8GB)
NVIDIA® Quadro® M3000M - 4GB DDR5 Video RAM - DX® 12 (G-SYNC Not Included)
500GB Samsung 850 EVO 2.5" SSD, SATA 6Gb/s (upto 540MB/sR | 520MB/sW)
2^nd Hard Disk
750GB WD BLACK 2.5" WD7500BPKX, SATA 6 Gb/s, 16MB CACHE (7200 rpm)
mSATA/M.2 SSD Drive

[Steve Grisetti]

You still haven't confirmed that you've updated your graphics driver from the nVidia site.

Also, have you tried running the program as Administrator?

[tourerjim]

I've downloaded the latest nVidia from there site & tried running it as an Administrator & still no luck

[Steve Grisetti]

There's nothing obvious here.

Have you worked via chat with Adobe Customer Support?

Adobe Customer Support

[tourerjim]

Na that's it Ive just about done everything I can think off.

I'll now try customer support, thanks

[Bill Sprague]

If you can, please post the results from Customer Support.

Good luck!

Bill

[ConcreteRocks]

I have the same issue.  It kicked me out when I tried to do a "Save-as" during the rendering process.  I'm not sure if that was the cause of the problem or not. 

However, I have tried opening from the organizer, through the launcher, by clicking the .exe file, and by double clicking saved elements files.  Nothing at all.  From the launcher, it just freezes.  All other methods just don't run.  I checked to see if the program was running with a "Ctrl-Alt-Del" but it doesn't show up in processes.

[Bill Sprague]

Operating system? Computer?  Source of media files?  Screen shots of error messages?

[Steve Grisetti]

People just never seem to realize how many variables there are, Bill.

[Bill Sprague]

Nor do they realize "normal" is that consumer software universally runs successfully on thousands, if not hundreds of thousands, of computers.  There are so many successful users that some people can write and sell books! 

People posting questions like, "It won't run!" want to assume the software is so flawed that it works for nobody.