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premiere elements 2018 fails to open

Community Beginner ,
Nov 22, 2017 Nov 22, 2017

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Hello I have a brand new premiere all paid for and down loaded into my computer.  It runs well but then won't always re-open after I've turned my computer off and on.  I have to do a new setup and it may start again.  I have re-downloaded it several times and tried everything to make it open.  Adobe website shows I own it.  Note: I also own Photoshop Elements and Lightroom and have no problem with them.  This is very frustrating.  Any advice please?.   

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LEGEND ,
Nov 22, 2017 Nov 22, 2017

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What operating system do you have? What processor do you have with how much RAM? How much free, clean, defragmented space is oh your hard drive?

What is your monitor resolution?

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Community Beginner ,
Nov 23, 2017 Nov 23, 2017

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thanks for the reply.  My computer is a PC Processor Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz, 2668 Mhz, 4 Core(s), 4 Logical Processor(s).. 8 Gb of Ram, 13.5Gb virtual memory and 250 Gb of clean hard drive space on C drive (solid state).  Plus 3 TB of storage on other drives.  Monitor resolution is 1600 x 1200.

While the computer is five years old it has regular maintenance by professionals and up graded where necessary.  Windows 10 (from 7) was loaded about a year ago and has been working fine.

The mystery for me is that I once operated Premiere Pro and it worked fine, but I wanted a more simple system (hence Elements).  I also have Lightroom and Photoshop Elements.  Everything works fine and hums along.

Last week I purchased PE and downloaded it from Adobe putting in my serial number.  At first it jumped into life and worked perfectly.  But once I turned the computer off and on it will not load again.  I've tried everything, Including a complete un-install/re-install etc etc.  The problem is intermittent and it sometimes starts at random when I try.  There doesn't seem to be a pattern and I can't control anything when it wants to start.  Sometimes the organizer will load but not the editor.

One clue could be that when I tried to in-install it I was told it couldn't be done because aspects of the programme was running in the background.  Only turning off the computer would then allow an un- install.

Another clue is a flag saying Installer has detected that a machine restart is pending.  I either follow the instructions or ignore but the result is the same.

Cheers from sunny New Zealand I appreciate any help.   

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Community Expert ,
Nov 23, 2017 Nov 23, 2017

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On another topic last week ( Premiere Elements 2018 keeps freezing and crashing ) a user was having similar issues.  He/she finally wrote that in an online customer service "chat" he/she was told to try this:

"Close the program first. Click on WINDOWS icon on the bottom left corner & Type %appdata% (Even if you do not see any bar to type).

Go to the folder Adobe>Premiere Elements & rename the 16.0 folder to 16.0.old . Relaunch the program & see if that resolves your issue."

(I wish I was in New Zealand.  It is doing well at being cold, rainy and windy in Seattle.)

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New Here ,
Dec 29, 2019 Dec 29, 2019

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windows 10

 

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LEGEND ,
Nov 23, 2017 Nov 23, 2017

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I don't know what's going on with your computer. Sorry.

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Adobe Employee ,
Nov 27, 2017 Nov 27, 2017

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Please try to uninstall and re-install Premiere Elements.

Once the Premiere Elements opens for the first time after re-installation, please do this:

Go to the edit menu->preferences->General->uncheck the option that says "Use hardware acceleration" and hit the okay button.

After doing the above steps try to close and re-launch the Premiere Elements multiple times to make sure if it continues to launch fine.

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Community Beginner ,
Nov 28, 2017 Nov 28, 2017

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Thanks whsprague and piyushc  I tried both your ideas but unfortunately neither has worked.  I'm still can't get PremE to load.  PhotE works perfectly, so it's a mystery to me.  I'll keep waiting and trying.  Cheers

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Community Beginner ,
Nov 28, 2017 Nov 28, 2017

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I leave for India next week for a few months of photography so I have decided to ask for my money back from Adobe while I still can.  Later next year I'll try PremE again hoping the bug in their software or my computer has vanished. I have to say in the short time it was working I liked it a lot.  The simple and uncluttered layout is a joy after the more pro products.  Cheers Julian

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Community Expert ,
Nov 29, 2017 Nov 29, 2017

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Julian,

For installation problems Adobe provides "chat" based help.   The link to it is on the opening page to this forum.

PrE Help.jpg

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New Here ,
Dec 08, 2018 Dec 08, 2018

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Thank you.  After closing down the computer and trying a couple of more times, it finally opened.  I think I am OK now.

Diana

On Saturday, December 8, 2018, 4:54:27 PM EST, andyb999361 <forums_noreply@adobe.com> wrote:

|

premiere elements 2018 fails to open

andyb999361 marked piyushc76752533's reply on premiere elements 2018 fails to open as helpful. View the full reply

Marked as helpful:

Please try to uninstall and re-install Premiere Elements.

Once the Premiere Elements opens for the first time after re-installation, please do this:

 

Go to the edit menu->preferences->General->uncheck the option that says "Use hardware acceleration" and hit the okay button.

 

After doing the above steps try to close and re-launch the Premiere Elements multiple times to make sure if it continues to launch fine.

Following premiere elements 2018 fails to open in these streams: Inbox

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

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Adobe Employee ,
Jan 30, 2018 Jan 30, 2018

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Hi julianw48855355,

Can you please provide the error message that you are getting while launching the app?

Can you please update display driver and check if problem is resolved?

To update display driver, follow below mentioned steps:

1. Open Device Manager from Control Panel

2. Expand Display adapters

3. Right click on Display driver and select update Driver software.

4. Once update is done, Restart your machine

5. Try relaunching the app.

Do let us know your findings.

Thanks,

Sagar

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New Here ,
Dec 09, 2018 Dec 09, 2018

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I had the same problem: Premiere elements failed to load. But I used Premiere elements before succesfully.

Noticed in the log file Premiere elements could not find the defaults Documents folder. That was correct since I moved my documents folder to Google drive (with the foldername Documenten). I restored my Google drive documents folder to the default. Premiere elements worked again. After that I moved my Documents again to Google drive. Premiere elements continued to work.

Hope this helps some of you out.

*) Cause of the problem might be a upgrade of Windows10 to 1809 version. I noticed the upgrade reinstalled all my documents, photo, music, video directories on the default location (instead of Google drive). I deleted this (empty) directories, but maybe things got mixed up for Premiere Elements.

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New Here ,
Mar 09, 2020 Mar 09, 2020

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Had the same Problem which Chatline fixed. Something to do with windows updates Specifically Windows 10 April 2018(version 1803) in my case

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Explorer ,
May 18, 2020 May 18, 2020

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I had a similar problem with both elements 2015 and 2020. I found the problem was having two graphic cards in the computer. Fortunately, my new graphics card could support two cards. I disable the old driver in  Device Manager and moved the connector for the second display to the new card. The problem went away immediately. I had found a KB article that stated Photoshop had problems with two cards. Sounds like Premiere has the same problem. 

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