I installed Adobe Photoshop Elements 2019 and Premiere Elements 2019 combination software and neither program is working. When I attempt to create a new project in Premiere elements it freezes and Photoshop cannot find any of my files/photos to upload into organizer. I have Windows 8.1, 64 bit, 4.00 RAM and 210 GB free space. Wondering what my options are as I bought software at Best Buy and cannot return it. I have uninstalled and reinstalled the software and it still does not seem to help. Is this a common problem people have had? Any suggestions would be great! Thanks!