We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Downloaded free trial of Adobe Premiere Elements 2020 seems to download perfectly. Launches to the home page but then won't open the video editor workspace. I used to use Elements and wanting to see how it works before i purchase but not very impressed at the mo!!😂 can anyone help!
Some things to do, and more information needed for someone to help...
-Troubleshooting Unofficial Premiere Pro Troubleshooting Guide
-PPro Editing Information FAQ FAQ: What information should I provide when asking a question on this forum?
-Mac only AQ: Basic Troubleshooting & Maintenance for Premiere Pro on macOS
Thanks John just to clarify this isnt Premiere Pro it's Premiere elements
Premiere Pro or Premiere Elements?
Please post a screenshot.
What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?
Moved to Elements forum
Edited the title and text.
Assuming you have a strong enough computer, plenty of disc space and current graphics drivers, Premiere Elements is reliable software. Try contacting Adobe support. They can troubleshoot through a chat session. Look in the lower right corner of this site and click on the chat icon. Adobe Help Center
Thank you I got in touch with Adobe support and he took control But had to delete a previous version of PHOTOSHOP Elements which was preventing the installation. I dint realise you couldnt run an older version of PHOTOSHOP alongside a current version of PREMIER. I realsie that should be obvious but unfortunately that was the reason I was using a trial to see if it would work with what I'd already had. I have now lost my photo editing software that I use all the time and as it's changed the configuration on my mac it means I cant upload the previous version again. The technician didnt tell me. what he was doing or ask my if it was ok to delete the programme so I'm a bit frustrated.
If you want to complain about this open another ticket with support and ask for a senior support member.
I have been recommended to get in touch with you about this product and ask to speak to a senior support member.
Andy & Joy xx
[information deleted from public forum and passed on by mod]
You could have previous version of both Photoshop Elements and Premiere Elements along with current version of the product. Requirement is to have them closed while installing/uninstalling any Adobe product. Once installation is done, you could launch any number of those products simultaneously as long as your machine provides the resources.
This is been taken care off.