Premiere Elements 2020 video editor: enter export and share and it freezes

Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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Hi all,

I need help with the Premiere Elements 2020 video editor under Win10.

The problem is that selecting the export and share menu - the next screen freezes.

1) First select export and share (here screenshots in German)

 

RolandDE_0-1644175846480.png

2) getting an error on the new export and share screen.

RolandDE_1-1644176005741.png

Additional info:

Loading and working with videos are no problem in the Video Editor.

I tried different videos with different formats - all the same.

If I select the export and share menu without loading any video, this error appears too.

 

Environment: i9 / Win 10 Pro / 32 GB Ram / 500 GB free on HD

Today I ran an update on from Adobe, no change on thie behaviour.

Current Version on Premier Elements Video Editor is: 18.0 (20201207.daily.2234367)

 

Any hints for a solution or a place I can check (special logfiles etc.) would be great?

 

Best
  Roland

TOPICS
Crash , Freeze or hang

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correct answers 1 Correct answer

Community Beginner , Feb 06, 2022 Feb 06, 2022
Perfect, yes. There is an option for switch off the GPU support. Thank you, now it's working.

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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Just one addition note: 

On the first view the thread "Video editor 2020 freezes as soon as I click “Export and Share” seems to be the same, but I had a new video card: Radeon RX580 Series.

But to be sure I will update the graphic drivers.

 

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Adobe Community Professional ,
Feb 06, 2022 Feb 06, 2022

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Does that version have the option of turning off the GPU in the General Settings page?  

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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Perfect, yes. There is an option for switch off the GPU support. 

Thank you, now it's working.

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Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

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Thank you for posting that you found my suggestion useful!  

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