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Premiere Elements 2021 crashing and media pending screen

New Here ,
Jan 31, 2021 Jan 31, 2021

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I am new to video editing and I am trying to edit some go pro videos and keep running into issues.  I try the guided setting and keep getting the media pending screen.  Now I have a debug event.  Or it just hangs up.  Any ideas of what I may be doing wrong?  I have uninstalled and reinstalled.  Thanks/

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Crash , Error or problem , Freeze or hang , Performance

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Community Expert ,
Jan 31, 2021 Jan 31, 2021

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Premiere Elements is normally very stable software.  But, video editing ties together various parts of computers including GPUs.   Since your situation is an exception and may be complex, I suggest you go to Online Support in the Help menu.  It will take you to a website.  In the lower right corner is a button that will start an online chat.  Adobe techs can remotely trouble shoot.    You can go to the same site directly here:  https://helpx.adobe.com/contact.html

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New Here ,
Jan 31, 2021 Jan 31, 2021

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Thank you.  They are closed today, so I will check with support during the week.  I did check my system and I believe my computer meets the system requirements.

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Community Expert ,
Jan 31, 2021 Jan 31, 2021

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Does your machine meet min system requirements?
Gopro is not a very friendly editing format: highly compressed.

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Community Expert ,
Jan 31, 2021 Jan 31, 2021

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This is about a different program, but it may help

Convert GoPro to Cineform to edit https://community.adobe.com/t5/Premiere-Pro/I-can-t-import-4K-video-from-GoPro-Hero-6-to-Premiere-Pr...

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Community Expert ,
Jan 31, 2021 Jan 31, 2021

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Check before you post: Elements does not support Cineform.

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Community Expert ,
Jan 31, 2021 Jan 31, 2021

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"I will check with support during the week"

It will probably be a combination of 'graphics' drivers and the 'codec' used in the GoPro footage.   It may be easier to wait for tech support, but if you are up for the challenge there are a few things you can try.   They are change the graphics driver, examine the footage or share a clip for someone else to try.  

 

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