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Premiere Elements 2021 not working / unresponsive upon closing

New Here ,
Nov 29, 2020 Nov 29, 2020

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Hi everyone, 

 

I have recently downloaded premiere elements 2021 and upon importing files, the programme stops working. The video preview player does not actually load the clip I'm clicking on. When I try to close the programme it crashes and becomes unresponsive. 

 

josh5E3C_0-1606669580822.pngjosh5E3C_1-1606669604832.png

I am using a laptop with 8GB Ram and using Windows 10. 

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Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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It is probably a clash with your video driver.  Try updating it.  If that doesn't work, you can get live online remote help by selecting the Online Support choice in the Help menu.  

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