Premiere Elements 2022 crashes Mac when playing clip MacOS Monterey 12.03. PE 2021 works fine

Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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I recently upgraded to Premiere Elements 2022. While playing a clip of any length, my iMac Pro crashes. On reboot, the crash report normally says No MacOS data available. On rare occasions, I do get a crash report that lists Elements.app as what was being loaded.

 

Fortunately, there is a workaround. Through Enter Time Machine, I was able to go back a month in my Applications folder, locate Premiere Elements 2021 and reinstall. This is working fine, thank goodness.

 

I did find one Diagnostic report but cannot attach it so I copied and pasted it into a .rtf file.

 

Any suggestions?

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Crash , Error or problem , Performance

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Well, that was fast. Thanks to suggestions elsewhere here, I went to this link and opened a Support chat:

AutoOpen support chat 

 

Because I was logged in, the tech was able to look me up. He suggested that I run the Uninstaller: /Application/Adobe Premiere Elements 2022/Support Files/Uninstall Adobe Premiere Elements 2022 

 

then download and reinstall from this link instead of through my account:

Premiere Elements Downloads 

 

I reloaded the files that gave me grief last night. Not everything worked at first but it didn't crash either. After a Save/Quit/Restart and reload previous file, everything was good — much more responsive than anything from last night.

 

Not discarding Elements 2021 just yet to be on the safe side.

 

 

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