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Premiere Elements 2022 stuck at 20.0 - was at 20.2 before reinstall

Explorer ,
May 22, 2022 May 22, 2022

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I was having issues with Premiere Elements 2022 hanging, so I hoped that a re-install would help (spoiler alert - it didn't).  When I re-installed, it was at version 20.0, and still is.  How can I get it to update to 20.2 again?  BTW: My original issue was running out of memory (RAM).  I had 8GB installed, but have now upgraded to 32GB.

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Community Expert ,
May 22, 2022 May 22, 2022

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You don't say where you got your installation files from. Did you use a DVD or did you download fresh files from the Adobe site?

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Explorer ,
May 22, 2022 May 22, 2022

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I downloaded fresh files from the Adobe site.
I don’t think I am loggin in while using 5e program, but I will check it
out.
I need to attend my grandson’s graduation ceremony today.

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Community Expert ,
May 22, 2022 May 22, 2022

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Are you logged into your Adobe account?  Does "Updates" appear on the bottom of the Help menu?

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Community Expert ,
May 22, 2022 May 22, 2022

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Adobe Employee ,
May 23, 2022 May 23, 2022

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The version after update will remain 20.0 but the build number will change. New build numer will be '20220201.Git.main.8248e90'. If its not updated, new update will automatically available. (A bell icon will appear beside "Create" menu)

You can also see updates available at "Help > Updates..."

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