• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premiere Elements 2022 will not launch, starts runaway process high on CPU

New Here ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

Hi folks.  I've gotten past all the stuff I found on Google searches, and read as many relevant posts here as I could find. 

We have Premiere Elements installed on a Windows 10 PC that is regularly updated.  It was installed about a year ago and was working well since.  A few weeks ago, we lost the ability to launch the program at all.  When we launch it, there's no evidence of the program doing anything, but the CPU usage goes way up, and we observe an Adobe Prem. Elem. process running continuously on the CPU.  It also starts an Adobe Auto Creations process which runs constantly.  That's it -- nothing more--the processes will run indefinitely until they're killed.  The computer heats up from the activity.
We've uninstalled Prem. Elem., uninstalled Premiere Rush, which was also installed, deleted all the content of any Adobe Prem Elem. or Rush dirs. we could find, run regedit and deleted all the entries for Adobe Prem. Elem.  and reinstalled it multiple times (going through a few more of the steps I mentioned each time).  As soon as the install finishes, the runaway process starts.  That's it. 
Tried looking in logs but couldn't find anything except:

Ticks = 3218 <8512> <Assert> <0> Debug Assert failed!
Expression: false
Please set the application language
Process: Elements Auto Creations 2022.exe
Process ID: 18920
Thread ID: 8512
Thread Name: Main Thread
File: C:\pre_main_win_vib\shared\adobe\dvacore\string\src\DVALocale.cpp
Line: 189
Function: dvacore::Locale::ApplicationLanguage
Last Error: 127
Assert Dialog Show:false

from the CAHeadless.log

 

Any help appreciated.  Thank you. 

 

 

TOPICS
Error or problem , Freeze or hang

Views

98

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

LATEST

Your version is current enough that you qualify for Adobe tech support.  Start a session here:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines