Premiere Elements 2023 not opening

[Marvin Gaius29748518no2r]

Hello,

I'm using a 14' macbook pro m2 with MacOs 13.3. I installed Adobe Premiere Elements 2023 but when i click Video Editor, nothing happens, not even an error. Also tried opening Elements Organizer but an error comes up. I read somewhere about trying to create a new user and trying it there. So i did create a new user and installed the Premiere Elements 2023 there and to my surprise it worked with that user. Is there any way i could get it to work in my default user? Thanks!

[Bill Sprague]

If it were me, I would open a "chat" with Adobe techs.  If necessary, they can remotely troubleshoot your installation.  

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[Peru Bob]

...and type "Agent" in the chat box to bypass the chatbot and be connected to a person.