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Premiere Elements 2023 only works ok in the trial version..

New Here ,
Jan 25, 2023 Jan 25, 2023

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Premiere Elements 2023 was crashing again and again with rendering and with exporting, so I made a new instalation (number five). After downloading I decided to stay in the trialversion this time. To my big surprise everything worked just fine in the trial! But offcourse with a watermark in the exported movie...
But than again... After putting the (legal) code in that I got by purchase the crashing started all over!
Strange thing is that my previous version is working ok, and never had any problems.
It's a shame that there isn't a way to contact a specialist from adobe.

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correct answers 1 Correct answer

Community Expert , Jan 25, 2023 Jan 25, 2023

The most common way to contact a specialist from Adobe is to start an online chat session here:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

There is also a phone number.  I've never tried it but others have said it works.  1 (800) 833-6687

 

 

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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The most common way to contact a specialist from Adobe is to start an online chat session here:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

There is also a phone number.  I've never tried it but others have said it works.  1 (800) 833-6687

 

 

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Thanks for that! I got a chat with an adobe official who gave me a new link for a new installation
and he asked me to make a little testclip. That worked without crashing, so that looks good for the moment! 
Thanks again!

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New Here ,
Feb 02, 2023 Feb 02, 2023

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J'ai eu un nouveau chat avec Adobe à l'instant au sujet de mon souci 'audio' et voici leur réponse.

Je suis désolé, votre dossier a été transmis au service spécialisé supérieur, vous recevrez une réponse dans les plus brefs délais

Je conserve donc bon espoir et surtout le lien que vous avez indiqué. Merci à vous

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Ok, I hope your problem will be solved!

Guido

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Je ne manquerais pas d'informer la communauté si précieuse !

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New Here ,
Jan 26, 2023 Jan 26, 2023

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Le chat fonctionne avec une personne 'physique' mais la résolution du problème c'est une autre affaire. On a finit par me promettre un mail d'un 'développeur', j'attends toujours...

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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What is the message when the crash happens

 

What is your computer, Mac or Windows and exactly which operating system?

 

I don't know why the difference between trial and activated, but IF WINDOWS

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter


nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond


If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia


AMD/ATI Driver https://www.amd.com/en/support


Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family


There are also intermittent reports that the newest driver is not always the best driver
due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version
This is about Premiere Pro, but the nvidia driver is the same for Premiere Elements
As noted in https://community.adobe.com/t5/premiere-pro-discussions/bad-performance-with-high-end-gpu/td-p/13456...
First, the last Nvidia driver that is known stable and usable at this time is the 517.40 Studio
driver. The later ones have been a mess for many users even in Resolve. So ... go to their site,
the 'older drivers' list, and do a clean install. That may help some.

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Thanks for youre reaction, but at the moment everything is working ok after a chat with an Adobe employee.
He gave a link for a diagnostic program and a new link for reinstalling premiere elements 2023.
A small 4K testclip with some time remapping was exported without problems!

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