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Premiere Elements 2023 shows NO video track

Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Hello,
When I import an MP4 video file into Premiere Elements 2023, only the audio track is displayed.
Who knows the solution?
Michael

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Error or problem

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- a MediaInfo tutorial https://youtu.be/Ivy9ckSX1M0
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

MediaInfo is an invaluable tool for troubleshooting issues with video editing source files. For more information, visit our Community Forum at Muvipix.com

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Another way of asking John's question is to ask where did the source clips come from?

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Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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Hello Ton

Thanks for your comment. The video files came from a Foscam C5M iP camera. I have now discarded this camera (my advice is never to buy this camera) and removed it from my system. This is not a technical solution, but it is a practical one.
Michael

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Community Beginner ,
Jun 21, 2024 Jun 21, 2024

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Thanks for your comment. The video files came from a Foscam C5M iP camera. I have now discarded this camera (my advice is never to buy this camera) and removed it from my system. This is not a technical solution, but it is a practical one.
Michael

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