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Premiere Elements 2023 Uploading Videos to Timeline glitchy and wrong once in the program

New Here ,
Jan 08, 2024 Jan 08, 2024

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This ones a bit hard to explain, but has me ready to find a new video editing software out of frustration.  I had many successful projects, and then the following started to happen.  

 

I noticed that this only occurs when there's audio tied to the video (ie no issues for my drone footage).  I've found some forums that lead me to Audio Hardware settings where I adjust the input & output and it magically solves it.  This has worked in small doses, and needs repeated time after time as new clips are added to the project.

 

When I start a new project, I'll 'add media' maybe 10 clips, only a few minutes long in total.  I'll put the assets in the timeline... normally you'd be able to watch them in queue as the raw footage as they are on the hard drive, then you make your edits.  

 

This is where the problem begins... The videos, even after rendered, have all sorts of issues.  Sometimes just a blurry screen, or inverted, reversed still images, doubled up side by side, as if a filter was applied, then parts of the video clean as they should be, then a few more seconds with a completely different issue.  The audio is usually accurate and true to what was uploaded.  The problems seem to be toards the front part of a clip, but could happen throughout the entire clip, and sometime even have visuals that originated from a different clip on the timeline.  If it's a minute long clip, at least 10sec will have issues.

 

I considered uninstalling and reinstalling, but I read then I'll have to re purchase it.  

 

I'm working on a Lenovo PC with 12th gen Intel processor i7 12700H 12300MHZ 14 core with 32g RAM and plenty of open space on 1tb hard drive.  Realtek HiDefinition Audio SST

 

Anybody else have anything similar happen?  Thanks.

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Error or problem , Freeze or hang , Performance

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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You have a perpetual license to the serial number.  It does not go away and you don't buy it twice.    

 

If it were me, I would uninstall and reinstall.  Just be sure you have the serial number ready.   Then come back here and write what happened.

 

You wrote "blurry screen, or inverted, reversed still images, doubled up side by side".  That's very confusing because I can't remember anyone posting that here before.   

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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Reset Preferences (hold down ctrl+shift+alt when opening Elements)

Delete all media cache.

Start with a new project.

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New Here ,
Feb 10, 2024 Feb 10, 2024

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Thanks for the tips & suggestions.  I've tried them all - The shortcut for the clearing media cache didn't work but i got to it from the edit/preferences/media menus.  I uninstalled & reinstalled premiere 2023. Still had the problem so got the graphics driver off intel's site.  Puzzling & so frustrating to get any projects completed here.  Ready to find a new program.

 

I'm still experiencing the issue mainly on the front of imported clips where it'll have the audio but it will show imagery from within other clips on the timeline in a very glitchy fashion - very quick, sometimes upside down, inverted, different color scheme.  

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New Here ,
Mar 02, 2024 Mar 02, 2024

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Same issue here, reinstalled and tried all updates and same issue. Really sucks, Only way I found around it is to do 3 small clips at a time then keep doing that till you finally can merge them all together without the glitch. i9 12900k Nvidia 3090 32gb ram.  No other apps running.

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Community Expert ,
Mar 02, 2024 Mar 02, 2024

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There is an odd situation with Premiere Elements.  Sometimes on some computers, the audio processing slows everything down to painful speeds.   Look at the Audio Hardware preferences and ensure Default Input is set to No Input.  Try it and if that does not work, there are some other things to try.  

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