Premiere Elements 2024 Pan and Zoom

[Aldren27261472l6md]

When I select Tools/Pan and Zoom Tool the picture selected doesn't display any more.  You can see the key frames but no picture to work on.  Until I render again the picture remains black.  How do I fix being able to view the picture while working on it?

[John T Smith]

That MAY be a video driver problem

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

[Aldren27261472l6md]

Thank you, I will check it out.

[Peru Bob]

Did a driver update work?

[Aldren27261472l6md]

I was busy with things today. Hopefully can work on this tomorrow afternoon to see if my video driver needs updating.

[Aldren27261472l6md]

Update:  Before upgrading to version 2024 I was doing a project using version 2020.  When bringing the 2020 version project into 2024 is when I started having the issues described.  I then started a new project in 2024 and all the issues went away.  Apparently something created in 2020 isn't transferable to 2024.  I initially did a search to see if there could be compatible issues with previous version projects and didn't see any mention of this.

[John T Smith · Accepted solution]

I don't have any saved links, or message titles to do a search, but I have read MANY messages here that say old projects should be completed in the old program, since opening an old project in a new program will 'almost always' cause problems

[Peru Bob]

 John T Smith is correct.  There have been many threads about this.  It is always recommended to finish a project in the version it was started.