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Premiere Elements 2024 wont export

Community Beginner ,
Jan 06, 2024 Jan 06, 2024

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Just got Premiere Elements 2024 and when I try to export to an mp4 file the video is black no matter what format I choose for computer or tv 4k or HD.

 

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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I would love to help but that is not nearly enough information to work with.    I'll start with writing that Premiere Elements, in any version, exports reliably.   That means we need to dig a bit to find the issue and it will probably be something to do with your computer. 

 

What is the source of the video?  What are the computer specs?  What are the project settings?  What are the output settings?  Can you provide screen shots?   How and with what are you trying to view your finished video?  Can you test a simple one clip project and output?

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LEGEND ,
Jan 07, 2024 Jan 07, 2024

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Per Bill, please open a sample of your source footage in the free download MediaInfo. In MediaInfo, set View to Text and then copy that text and paste it to this forum. With this detailed report we can better diagnose why the program isn't digesting your footage.

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Community Beginner ,
Jan 07, 2024 Jan 07, 2024

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Hi Steve and Bill,

Thank you for your willingness to help!

Steve I could not get the MediaInfo to work, but I hope the following will begin to answer your questions.

I am running windows 10 on a 6yr old HP Spectre notebook model 15-df0043dx.

Thank you both.

 

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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As requested , please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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Community Expert ,
Jan 07, 2024 Jan 07, 2024

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Still guessing, but I think there might be three possibilties.  

 

1.  The source video is not compatable.  To figure that out a sample or readout from MediaInfo is needed.  

 

2.  The graphics driver for the computer doesn't match the needs of Premiere Elements.  More information about the graphics system on your computer is needed.

 

3.  Some of the preference setting are wrong or need changing.  Can you provide a screen shot of the General Preferences page? 

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Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Thank you Bill,

Here are some more screen shots that I think you are asking for.  As for MediaInfo I could not figure out how to make that work.  The source media are jpgs and mp4s taken with Samsung Galaxy phones s22 and s33 models.

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Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Hi Bill and Steve,

I figured out media Info thanks to youtube.
Attached is the file.

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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quote


Attached is the file.


By @rickm1956

 

That screenshot shows Variable Frame Rate.

Please see the previous suggestions for converting to Constant Frame Rate.

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Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Attached is a  jpg and mp4

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LEGEND ,
Jan 08, 2024 Jan 08, 2024

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Is this an original of the MP4 that won't work in the program or an edited version? It won't do many any good to spec out the video if it's not the same video you're editing.

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Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Yes, this is one of the videos in my movie/slideshow

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LEGEND ,
Jan 08, 2024 Jan 08, 2024

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You've got a variable frame rate in your video but beyond that nothing that should choke the program.

 

What if you do a test project with nothing in it but a half dozen photos. Can you output from it?

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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Steve and Bill, 

Thank you so much,  I followed your suggestion to do a short movie with a few jpgs, worked great.  I changed the video setting on my phone turning off the Auto frame rate, took a short video and added it to the test project and it worked also.  My next step is to see if I can get my variable rate videos taken on our trip converted to contant rate.

 

Thank you all so very much!

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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"My next step is to see if I can get my variable rate videos taken on our trip converted to contant rate."

 

There is a (free) program called Handbrake that does that very well.   Steve has a tutorial on that:  

 

https://www.youtube.com/watch?v=xlvxgVREX-Y

 

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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Yes Steve put me on to that.  Downloading now.

Thank you again!

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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Steve there are 2 new new 4k outputs in Handbrake.  Which one do you recommend?

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LEGEND ,
Jan 09, 2024 Jan 09, 2024

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Here's my tutorial on how to output video for use in Premiere Elements, Rick.

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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Yes this was very helpful.

Do you have a suggestion on handbrake about the 4k output?

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LEGEND ,
Jan 10, 2024 Jan 10, 2024

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In my experience, it outputs at the same resolution as its source video.

 

Although I've never tested that with 4K.

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