Premiere Elements 21 Installation Problem

Participant ,
Mar 13, 2022 Mar 13, 2022

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Purchased newWindows  laptop to replace my W10 laptop

I was able to install my  PS Elements 21 by downloading from Adobe and entering my serial number  with no problem.

My  PS Premiere Elements 21is not installing

Im downloading the installer but its showing progress only up to 5% and suddenly shows installation complete 100% with a red triangle and an exclamation point inside of it

When I click on the installer zip file I get a circlewith a spinning  arrow  that never stops

Any ideas what the problem may be??

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correct answers 1 Correct answer

Participant , Mar 18, 2022 Mar 18, 2022
PROBLEM SOLVEDMy word processing software opened with a message that Java Runtime Environment JRE was needed to run the program. I had always ignored it, because the word processor worked fine.I tried all suggestions you had recommended so I downloaded the JRE. Bingo it solve my problem!!!

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Adobe Community Professional ,
Mar 13, 2022 Mar 13, 2022

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Use a different browser and download again.

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Adobe Community Professional ,
Mar 13, 2022 Mar 13, 2022

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In addition to Ann's good suggestion, could you be short of HDD space?

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Participant ,
Mar 13, 2022 Mar 13, 2022

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Thanks both  for your suggestion

I tried both suggestions and have plenty of space

I bought the combo ps & premiere elements but the for some reason the premiere installer goes fcannot cannot om 5% to 100% and cannot install install  is there a mirror site I can downoad from?

FWIW I was able to downloadPremel 22 with no problem up to  the point where I was asked to ender the serial number

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Adobe Community Professional ,
Mar 13, 2022 Mar 13, 2022

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I'm confused.  You wrote, "When I click on the installer zip...."  Can you try extracting the contents of the zip and run that?  And where did you "download from Adobe"?  Was it from your account record?

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Participant ,
Mar 14, 2022 Mar 14, 2022

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Thanks for your message Bill
I downloaded from the Adobe Website  I also logged into my Adobe account and had the same results
when I extract the folder I get the below file

I then proceed to open the file and I get to the point where it starts downloading up to 5% and then suddenly shows 100% and the installation complete window (below) comes on the screen

Screenshot 2022-03-14 075709.png

Screenshot 2022-03-14 081710.png

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Adobe Community Professional ,
Mar 14, 2022 Mar 14, 2022

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There is another thread in the Photoshop Elements forum on the same "Error Code: 199" topic.   

 

https://community.adobe.com/t5/photoshop-elements-discussions/error-code-199-trying-to-reinstall-pse...

 

Have you tried running Premiere Elements directly from the .exe file?  

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Participant ,
Mar 18, 2022 Mar 18, 2022

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PROBLEM SOLVED

My word processing software opened with a message that Java Runtime Environment JRE was needed to run the program. I had always ignored it, because the word processor worked fine.

I tried all suggestions you had recommended so I downloaded the JRE. Bingo it solve my problem!!!

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Try as a system administrator

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