Premiere Elements 22 driver/file glitches

[John235653083iiw]

Been using Premiere Elements for years, recently updated to 2022 version. When I try to import and edit standard .MP4 files, I get a garbled screen and no playback -- even with files previously edited and exported from Premiere. Oddly, the same software on my Win 11 laptop works fine. On the desktop, Win 10 with Intel UHD 630 and AMD Radeon RX 6700 XT drivers both properly installed, I get the errors shown in the attached screen caps. Tried reinstalling, same result. Anybody seen this or know a fix?

[John T Smith]

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

AMD/ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

[John235653083iiw]

I did update to the latest Intel driver for the UHD630 internal video on my i7 CPU. I've also installed the latest AMD drivers for the Radeon RX 6700XT. Both are indentified properly in Device Manager and working fine in all other apps. 

The driver error has disappeared, but Premiere Elements 2022 is still hosed. No video playback, screen shows the same garble as the screen cap attatched above. 

[Bill Sprague]

If it were me, I would try an online chat session with Adobe techs.  https://helpx.adobe.com/contact.html?rghtup=autoOpen

[Vanshul26308690s4g7]

Hi @John235653083iiw . Are you still facing the above issue or is it resolved 

[John235653083iiw]

No help from Adobe, but I stumbled around and found the solution. As I explained above, I have a discrete video card from AMD and the built in GPU from Intel. Each has a DP jack. After opening the case to replace a drive, I connected the monitor to the Intel jack. Every other app worked fine. Premiere would load and look OK until I tried to preview a file. No matter how many times I reinstalled, reloaded drivers, changed settings, etc, it remained unable to preview until I switched the cable to the AMD jack. I still don’t understand why, but I hope this may help someone else down the line.

[Bill Sprague]

Glad you found a solution John!  Thanks for sharing it.

[John T Smith]

This is about Premiere Pro but the idea is the same for all Adobe programs... dual video adapters can cause serious problems

-https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-could-not-find-any-capable-video-play-modules/td-p/4166501
-Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-... to select a display adapter
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-tec...