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Premiere Elements crashes when "save" or "Save As"

Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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Hi,

 

this is of interest to me. New user, recent purchase.

Making a slideshow of photos, with music.

Premier Elements 2021.  Every day I get at least one freeze when I do a Save-As.  I must kill it and restart, losing that work session.  Unbelievable.   I'm starting to suspect it is when I attempt to Add Text --Standard, between some slides on the video line. 

 

Device name WINDOWS-UJJQILS
Processor AMD A8-7410 APU with AMD Radeon R5 Graphics 2.20 GHz
Installed RAM 8.00 GB (6.94 GB usable)
Device ID 7C4F1DD9-DA8F-4DAD-AEF9-B6330EA5D351
Product ID 00326-10000-00000-AA738
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Home
Version 20H2
Installed on ‎9/‎18/‎2020
OS build 19042.1110
Experience Windows Feature Experience Pack 120.2212.3530.0

 

Thoughts on what this could be?

 

Thanks,

 

Mark M.

N

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Community Expert ,
Aug 10, 2021 Aug 10, 2021

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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Thank you for that. I didn't know to consider drivers.  I'll look into that.

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