Premiere Elements is not getting installed

[audreymesser]

i bought the 2020 adobie photoshop and adobie Premiere i put in the code i got when checkout got to the download page photo shop is working fine but when ever i try to download adobie permiere it pops up as photoshop and say sorry you allready have this app installed all i want it my adobie permiere so i can edit its sad that the one that i use the least is acctually working! any help would be helpful 

title edited by Mod

[Bill Sprague]

Go to the help website and start an online "chat" session:  https://helpx.adobe.com/contact.html?step=PRE

[Shivangi_Gupta]

Hi Audrey,

This is not ideal. It sounds like you are following the correct workflow. Could you share a screen recording of what you see?

We've got your back.

Thanks,

Shivangi