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Premiere Elements Max. zulässige Anzahl von Computer erreicht

New Here ,
Nov 08, 2020 Nov 08, 2020

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Hallo!
Mein Problem ist, das mir beim Starten von Premiere Elements 15 angezeigt wird das meine Seriennummer die maximale Anzahl von Computer erreicht hat und ich andere Computer deaktivieren soll.
Dies geschah nach dem neu aufsetzen von Windows 10. Die Hardware ist alles gleich geblieben.
Hat irgendwer schon eine Lösung für dieses Problem?

Vielen Dank!!!

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Community Expert ,
Nov 08, 2020 Nov 08, 2020

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Did you buy the program from Adobe?

If so, contact Adobe Customer Care via chat and they will help you.

https://helpx.adobe.com/sea/contact.html

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New Here ,
Nov 08, 2020 Nov 08, 2020

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I bought the software on DVD!

Thanks for the link!

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Hi, how can I contact the customer care? If I click on your link, then on support and on "contact us" in the Dropdown-Menu, nothing happens. I tried it on different computers, browsers an a tablet. 

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Community Expert ,
Mar 04, 2021 Mar 04, 2021

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LATEST

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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