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Premiere Elements Organizer 2022 does not show map

Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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Installed the software and have photos with location tags. However the map does not show at all - just a black window where the map should appear. See screenshot. What to do to make it good?

2021-11-25_9-09-23.jpg

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Error or problem

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Community Expert ,
Nov 25, 2021 Nov 25, 2021

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You MAY need to update your video driver

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.in/Download/driverResults.aspx/177929/en-in
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Community Expert ,
Nov 25, 2021 Nov 25, 2021

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Confirm that you have a good internet connection.  Premiere Elements uses Mapbox through the internet.  

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