Problème avec premiere élément 2022

New Here ,
Nov 28, 2021 Nov 28, 2021

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Les problèmes de blocage du logiciel par intermittence ou de non réponse du logiciel et le problème de son

 

Blocage du logiciel par intermittance, ou le logiciel ne répond plus. En plus le son ne fonctionne pas.

ne sont toujours pas résolus.

Le problème est plus compliqué que prévu.

Le logiciel fonctionne sur mon ordinateur de bureau, mais pas sur mon ordinateur portable  HP Spectre x360 15-eb 1994nz  convertible 2 en 1

 

Intermittently blocking the software, or the software is no longer responding. In addition the sound does not work.

Intermittent software freezing or software unresponsive issues and sound issue are still not resolved.

The problem is more complicated than expected.

The software works on my desktop PC, but not on my HP Specter x360 15-eb 1994nz 2-in-1 convertible laptop                                        JPG -1417 CH

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Audio , Error or problem

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Adobe Community Professional ,
Nov 28, 2021 Nov 28, 2021

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Most likely laptop is not able to handle the software. Stick to the PC.

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New Here ,
Nov 29, 2021 Nov 29, 2021

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Intermittent blocking or unresponsive problem of the "Adobe first item 2022" software and no sound.

Ann bens, that's a little easy as an answer! NO ?

I believe it is the software which can not handle HP Specter x360 15 eb convertible 2 in 1 Laptop PC and latest version of Win 10 pro

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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Which processor do you have with how much RAM? How much free space is on your hard drive?

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Windows 10 Pro (version 21H2) 64-bit

Same problems with the 64-bit (version 21h1)

 

 Processor: 11th Gen Intel (R) Core (TM) i7-1165G7 @ 2.80GHz 2.80 GHz

Ram installed: 16.0 GB (15.6 GB usable)

 

SSD hard drive: 91.8 GB used space

SSD hard drive: Free space 464 GB

 

External SSD: Free space 922 GB

(Same problem with normal external hard drive)

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Adobe Community Professional ,
Dec 01, 2021 Dec 01, 2021

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I don't see anything that would cause the problems you're experiencing, JPG. 

 

Particularly since the software works fine on one of your computers, the problem must be something on your HP Specter. I don't know what to recommend.

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New Here ,
Dec 06, 2021 Dec 06, 2021

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The sound has been repaired by HP.

The problem ; Video frame freezes. The sound continues to play, eventually stopping a few seconds later.

When I want to quit the program, the video image disappears, but the Video 1 and Audio 1 tracks remain. Then, the program stops responding. I have to use: CTRL, ALT, DEL then End of program.

My take is that the problem can only be Adobe.

I will try to use the same video made with Adobe first element 2020.

 

Le son a été réparé par HP.

Le problème ;  L’image de la vidéo se bloque. Le son continue de fonctionner, pour finir par s’arrêter quelques secondes après.

Lorsque je veux quitter le programme, l’image de la vidéo disparait, mais les pistes Vidéo 1 et Audio 1 restent. Puis, le programme ne répond plus. Je suis obligé de d’utiliser : CTRL, ALT, DEL puis Fin du programme.

Mon point de vue est que le problème ne peut venir que d’Adobe.

Je vais essayer d’utiliser la même vidéo faite avec Adobe première élément 2020.

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Adobe Community Professional ,
Dec 01, 2021 Dec 01, 2021

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What kind of footage are you trying to edit.

Container and codec.

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New Here ,
Dec 06, 2021 Dec 06, 2021

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mp4 (mp4)

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Adobe Employee ,
Dec 08, 2021 Dec 08, 2021

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There are multiple issues here. Software is blocked, not responding and the sound problem.

Can you share a specific workflow where the software freezes.

Does it happen with a simple project with a single clip in timeline also?

Your machine specs are good enough to work on Premiere Elements. Please try out again after disabling Anti-virus software to check if it help. (restart antivirus after verifying). Also close other programs running in your machine to check if the performance improve now.

it would be great if you can share a small video demonstating the problem.

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New Here ,
Dec 14, 2021 Dec 14, 2021

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HP Specter x 360 15-eb 1994 nz Laptop

Adobe First Element 2020 (No sound)

Preferences / Audio hardware : Speaker (Realtek ® audio) (Not working)

Adobe First Element 2022 (Sound OK)

Preferences / Audio hardware : Speaker (Realtek ® audio)

Why this difference ?

 

Watch the video with Adobe 2022 on the HP laptop.

 

Portable HP Spectre x360 15-eb 1994nz

Adobe Premières élément 2020   (Pas de son)

Préférences / Matériel audio : Speaker (Realtek ® audio)  (Not worKing)

Adobe Première élément 2022     (Son OK)

Préférences / Matériel audio : Speaker (Realtek ® audio)

Pourquoi cette différence ?

 

Voir la vidéo avec Adobe 2022  sur le portable HP.

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New Here ,
Dec 23, 2021 Dec 23, 2021

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Bonjour !

Concernant le problème de son, Il est impératif que le téléchargement d’Adobe 1er-élément se fasse avec les paramètres (Edition, préférences, Matériel audio, Entréepar défaut,  (No input). Si une entrée est définie lors du téléchargement, les entrées sont désactivées par Adobe première grâce à « Larsen ».

Le problème de son étant rèsolu, passons à autre chose.

Mon ordinateur de bureau et l’ordinateur portable HP Spectre x360 15-eb 1994z de dernière génération ont les mêmes spécifications, à savoir : SSD, Windows 10 pro 21H2, Norton antivirus, puis Adobe avec les mêmes préférences et rparamètres.

Pour le portable HP Spectre, la Vidéo sur Adobe premières 2020 Fonctionne normalement.

La Vidéo sur Adobe premières 2022 fonctionne comme sur la Vidéo ci-dessus avec l’arrêt de la lecture des images, puis l’arrêt du son, puis aucune réponse du logiciel.

Quelles sont les différences entre Adobe première 2020 et 2022 ?  Seuls les programmeurs le savent. Je compte donc sur eux pour corriger le problème sur Adobe première 2022.

Bonnes fêtes de fin d’année.     JPG

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