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Problème avec Premiere elements 2019

New Here ,
Jan 13, 2021 Jan 13, 2021

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Bonjour,

 

J'ai réinitialié mon Mac book pro et depuis Premiere elements 2019 ne se lance plus.

Il s'installe sans soucis mais lorsque je le lance j'ai un message qui dit "

Your application install seems to be damaged, Please reinstall the application"

 

je l'ai désinstallé et réinstallé plusieurs fois mais rien à faire.

 

Comment faire pour régler ce problème?

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LEGEND ,
Jan 13, 2021 Jan 13, 2021

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Use the Creative Cloud Cleanup Tool to clear out the old installation before you re-install.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once you download and launch this Tool, select 1. All on the screen that says Choose From One of the Following Options to Clean Up. On the next screen you'll see Premiere Elements listed. Chose it.

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New Here ,
Jan 13, 2021 Jan 13, 2021

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Merci. Après avoir utilisé ce logiciele te suivi la procédure j'ai toujours le même soucis. 

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