Problem launching PE 2022

Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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I have installed PE 2022 but it gets stuck at loading PlayerMediaCore.prm during launch.

Windows 10, Microsoft Edge, 64-bit.

Had no problems installing and running Photoshop Elements 2022.

 

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Error or problem , Freeze or hang

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hi Steve,

Here is Debug Database.txt file:

AddTimestampToLogFileNames false false
AddUTCTimestampToTraces false false
Bravo.defaultLanguage false false
CodeProfiler_AutoStart false false
CodeProfiler_InitialVolume 5 5
CreateLogFilesThatDoNotExist true true
ImporterMPEG.disable_MTS_hwdec false
LaunchWinProcessesFromOwnDirectory false false
LogTimeInTicks true true
MC.AudioRenderer.ComplexityBeforeRender 200 200
ML.UseDVAAudioDeviceEngine true
PreuUI.MonitorSplashScreenHang true true
SuppressCrashHandlerDialog false false
assert.enabled false false
dvaappsupport.AppLaunchAsyncDLM true true
dvaappsupport.betafeature.SimulateExternalAdobeID false false
dvaappsupport.betafeature.kReleasedOnly false false
dvaui.DrawControlOverlay false false

 

There is no the flag entry DS.ForceCPUOnly 

 

I also checked Plugin Loading text file. Here is the last sentence:

Loading C:\Program Files\Adobe\Adobe Premiere Elements 2022\Plug-ins\Common\PlayerMediaCore.prm
Invalid registry entry found... 

Launching stopped right there..

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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Hi Steve,

I added a flag entry

DS.ForceCPUOnly   true   false

to the Debug Database.txt file and was able to launch PE 2022.

I had a pop-up message:

We had detected generic Microsoft's display driver on this machine. To get a better and faster playback performance,

please update your display driver.

Display driver details: Microsoft Corporation - GDI Generic 1.1.0

I have AMD Radeon (TM) R9 270 display adapter that does ont require uodates.

This pop-up goes away when I click 'OK' button. But periodically having it on the screen is anoying.

Any suggestions how to get rid of it?

Thanks. Lev.

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Adobe Community Professional ,
Nov 26, 2021 Nov 26, 2021

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Sorry, Lev. I don't know what to suggest.

 

It might be worth contacting Adobe Customer Care via chat.

https://helpx.adobe.com/sea/contact/what-contact-options.html

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Community Beginner ,
Nov 27, 2021 Nov 27, 2021

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Hi Steve,

It seems that I am not speicial experiencing this problem with PE:

Display driver, video adapter issues | Adobe Premiere Elements

I will try to fix it and let you know how it goes.

Thanks. Lev.

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Community Beginner ,
Dec 01, 2021 Dec 01, 2021

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Hi Steve,

I contacted Adobe Customer Care via chat.

The guy I was chatting thinks that error normally occurs due to GPU (Graphics Processing Unit) driver not supported by Adobe PE and he advised just to ignore this pop-up. He told me there are many bugs in PE 2022 including this pop-up and update for the application addressing these issues is coming this month. The update will be available when the application is launched.

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