Problem or Error (Preview / playback Issues Premiere Elements 2021)

[kurt_727]

I am using my Premiere Elements 2021 program for the first time in over a year and old and new projects will not play in preview. I can't even get a simple jpeg to preview. Any thoughts?

[Greg_S.]

@kurt_727 you have posted in the Photoshop Elements forum.  I am moving your post to the Premiere Elements forum.

[Steve Grisetti]

What do you mean by won't play? Do you mean you don't see an image in the Monitor panel or that the playhead won't move?

[Bill Sprague]

Are the source files in the same place on your computer as when you created the project?

[John T Smith]

>first time in over a year

There have been MANY Windows updates in the past year

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/