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Problems with Premiere Elements 2023

New Here ,
Dec 07, 2022 Dec 07, 2022

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I have a Dell XPS 17 (2021 model with an 11th gen i7 cpu) with 64 gigs of ram with over 650 gbs of drive space running Windows 11 and using a wired, gigabit internet connection.    I was able to download and to run the 2023 installer, but the first attempt had it stop at 12% installation for over 7 hours.    I restarted the computer and tried again to run the installer and the installation this time stopped at 4%.    I even went so far as to remove the local temp files and continued to have installation stall at 4% for another hour.    I am installing in the default location.   I have had ZERO issues installing other software.

 

Wondering if the Dell was the issue, I tried to use a desktop with 32 gigs of ram, Windows 11, and a two year older i7 then the laptop.   Same issues.   In both cases I am running this using firefox.   I even tried using Chrome and same issues.     Virus control and firewall are standard windows with no special settings.

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Freeze or hang

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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This is really strange. I assume you're in the USA, though that shouldn't matter too much. It still should and usually does work. It's certainly something I've never experienced in nearly 20 years of using the program.

 

It could be that you just caught Adobe's downloading system at a bad time. How long ago did you have this problem? Sometimes a day or two can make all the difference. 

 

The browser won't make any difference, once you've downloaded the install file. After that, that installation file makes the connection and does all the work. As you've already addressed, virus software can interfere -- but if you're just using Windows Defender and Windows basic security, that's certainly not the issue.

 

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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Turn of antivirus and firewall during install.

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