Puzzled: Premiere Elements 15 Freezes & creates s9no. Windows Shell Common File

Report · Sep 22, 2017

Hello, Adobe Forum folks --

Here's a puzzler for you! I was editing a large MP4 file recently in Adobe Premiere Elements 15. Everything went well until the export was 98% done, and then the project froze. I canceled the project and deleted the prel file. Then I re-did the edit, which saved OK in another location... but:

I now have a Windows Shell Common file s9no. on my desktop which is huge. I can't delete it, can't rename it, can't refresh the Desktop. When I try to delete, I see this error:

Could not find this item. This is no longer located in C:\Users\******\Desktop Verify the item's location and try again.

Size is 31.6 GB ! The file may be gone, but the file marker is still there.

Any suggestions?

Thank you,

puzzled